• Own and architect cloud infrastructure across AWS and GCP, including EC2, EKS/Kubernetes, RDS, ElastiCache, S3, and networking components (VPCs, load balancers, DNS), driving improvements that increase reliability and reduce operational burden • Lead the design and implementation of secrets management strategies using Hashicorp Vault and other tools, establishing organizational standards for secure configuration management • Architect and evolve infrastructure-as-code practices using Terraform, driving adoption of patterns that improve consistency and reduce deployment risk • Design and optimize deployment pipelines and CI/CD systems, troubleshoot complex deployment failures with Git and FluxCD, and establish best practices for safe, reliable releases • Support database operations including migrations and performance tuning • Own Kafka clusters and message queue systems, including architecture decisions, capacity planning, and troubleshooting complex processing issues • Participate in 24/7 oncall rotations, responding to alerts, triaging incidents, and coordinating with development teams to resolve production issues • Design and implement monitoring, alerting, and observability strategies using Prometheus, Grafana, Sumo Logic, and related tools, establishing organizational standards that catch issues before customers notice them • Define and own Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services, balancing business needs with engineering resources • Lead blameless post-mortems, write comprehensive incident analyses that teach others, and drive systemic improvements that prevent entire classes of incidents • Champion access controls, IAM policies, and security configurations across cloud environments, ensuring infrastructure meets compliance and security requirements • Identify and eliminate systemic sources of operational toil by designing automation, building self-service tooling, and improving developer workflows that scale the team's impact • Lead AI-assisted automation initiatives to streamline SRE processes, implementing solutions that reduce toil and improve incident response • Partner with product development teams as the reliability subject matter expert, providing architecture guidance, production readiness reviews, and proactive capacity planning • Mentor and coach SRE team members, helping them develop technical skills and operational judgment through pairing, code review, and incident response shadowing • Lead knowledge sharing initiatives, demos, and cross-team collaboration to elevate reliability culture and operational excellence across the engineering organization

• Automate provisioning and configuration management following IaC best practices • Create and maintain automated scripts for building, configuring, deploying and testing applications • Maintain, support, and enhance continuous integration environment • Ensure operations excellence by reducing human errors and increasing product operation tasks through automation • Partner with engineering teams to identify development challenges • Develop internal tools/applications

• lead and manage SRE team(s) responsible for production reliability, incident response, and operational readiness across Empower systems and integrated platforms • establish and evolve SRE operating practices including on-call, incident triage/escalation, post-incident reviews, problem management, and operational governance • define and implement service reliability standards • drive automation-first approaches that reduce manual effort • partner with engineering teams to improve deployment workflows • lead observability strategy and execution • collaborate with data/platform and engineering teams to design and optimize AWS-native infrastructure patterns • coordinate with upstream/downstream system owners and data/platform teams to manage dependencies

• Build systematic K8s workflows to deploy our product, either client-side on a variety of infrastructures, or internally for our cloud platform; • you'll work closely with sales and customer success to assist product deployment, pre and post sales (POC, demos, production), both on-prem, in cloud and in our SaaS. • you'll be part of our first line of support for customer escalation, including bugs, security escalations, special events support (scale-outs, large workshops, load tests) • Contribute to deployment support, in particular on North America time zones. This involves both personally joining customer calls to assist onboarding and troubleshooting, but also leading and contributing to our support mechanisms such as ticket triaging and oncall process. • Contribute to our product roadmap, by coordinating between the needs of the Commercial Staff and latest developments from our Technical Staff; • Report clearly on your work to a distributed collaborative team, with a bias for asynchronous written communication.