• The Case Management Specialist coordinates and performs administrative activities to support the Case Management department. • Participates in the annual and ongoing budget processes. • Arranges services for assigned patient populations including Home Health, Durable Medical Equipment, Ambulance, Housing, Skilled Nursing Facility and others in order to ensure that appropriate continuing care services are in place for patient transitions. • Communicates and documents accurate clinical/financial information in both verbal and written forms. • Delivers and documents delivery of regulatory forms such as the mandated Observation letter, and the Medicare IMM notifications. • Conducts timely arrangements of services to meet customer requirements. • Addresses and solves provider and payor issues quickly with support from Case Management staff. • Tracks and monitors accounting for budgets, capital requests, travel funds and business expenses.

Title: Service Coordinator I Location: WI - Eau Claire - Hybrid Department: Operations Location WI - Eau Claire - Hybrid Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Operations Pay Type Hourly Job Description: Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change. JOB DUTIES - Maintain and coordinate a caseload of clients enrolled in Medicaid programs - Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements - Assist with daily intake and referral processes to ensure positive business growth and development - Promote cohesiveness in the office environment - Support day-to-day operations and client advocacy - Ability to meet position requirements with little direct oversight - Collaborate with stakeholders regarding the delivery of services - Effective written and verbal communicator - Comply with applicable legal requirements, standards, policies, and procedures - Demonstrate dependability - Demonstrate effective problem-solving and decision-making skills - Exhibit computer efficiency - Handle complex service programs and special projects - Market services to referral sources as needed - Maintain necessary skills and knowledge to coordinate workflow - Participate in professional development and training activities - Prioritize and multitask effectively - Provide excellent customer service to internal and external clients - Represent the company at stakeholder meetings, health fairs, and provider fairs - Enroll clients and employees in services, web portal, and EVV systems as needed - Conduct necessary client assessments and home visits as required - Bilingual preferred in various locations - Answer and make phone calls and occasional video calls - Other duties as assigned QUALIFICATIONS - Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred - 1 year of previous experience working with individuals with disabilities or the elderly preferred - Combination of education and experience - Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

• Reconcile weekly revenue against payroll, timesheets, placements, and billing records. • Identify revenue leakage, underbilling, duplicate billing, and other exceptions. • Ensure all billable hours and services are accurately captured and invoiced. • Maintain accurate revenue records and provide supporting documentation for month-end reporting. • Monitor customer accounts to ensure invoices are paid within agreed payment terms. • Proactively follow up outstanding invoices and manage debtor collections professionally. • Resolve client payment queries efficiently to minimise payment delays. • Maintain debtor ageing reports and escalate overdue accounts where appropriate. • Work collaboratively with Sales and Operations to support timely collections while maintaining positive client relationships. • Develop and maintain short-term and medium-term cash flow forecasts. • Monitor expected customer receipts against actual collections. • Identify risks to cash flow and recommend strategies to improve working capital. • Provide regular reporting on debtor performance, expected collections, and cash inflows.

• Evaluate residential and commercial mortgage applications by assessing borrowers' creditworthiness and financial position. • Analyse financial statements, credit reports, supporting documentation, and other relevant information to determine lending risk. • Make informed and timely credit decisions based on thorough analysis and established lending guidelines. • Prepare comprehensive credit assessments and present lending recommendations for approval or decline. • Implement effective risk management strategies to minimise potential credit exposure. • Take full ownership of loan applications from submission through to formal approval. • Manage a high-volume pipeline while ensuring service level agreements (SLAs) and turnaround times are consistently achieved. • Monitor application progress and proactively follow up to ensure efficient movement throughout the lending process. • Maintain regular communication with introducing brokers to ensure all required documentation and information are received promptly. • Liaise daily with brokers, loan officers, clients, and internal stakeholders via phone and email to provide updates, clarify application requirements, and facilitate lending decisions. • Build strong working relationships with brokers and internal stakeholders to support a seamless lending experience. • Provide guidance and support to team members on credit-related matters when required. • Ensure all loan documentation is complete, accurate, and compliant with internal policies, regulatory requirements, and Australian lending standards. • Prepare and maintain accurate, comprehensive credit assessments for every application. • Stay up to date with changes to regulatory requirements within the Australian non-bank lending sector. • Communicate professionally with internal and external stakeholders while maintaining the integrity of credit processes and delivering a positive customer experience. • Undertake other duties aligned with skills, qualifications, and experience as required.