Role Description The National Accounts Specialist reports to the Divisional Senior Director, Account Executives. This key role within the organization is responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction. Essential Functions & Responsibilities - National Account Support: - Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests. - Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities. - Quoting & Order Assistance: - Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable. - Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines. - Logistics Coordination: - Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed. - Utilize third-party facility management software to track and manage orders, shipments, and installations. - Issue Resolution & Customer Support: - Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary. - Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns. - Data Management & Analysis: - Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement. - Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development. Qualifications - High School Diploma, or equivalent military or practical experience. - 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role. - Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred. - Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively. - Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software. - Ability to successfully pass a background check post offer acceptance. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - Spotlight Awards - National Sales Excellence Awards - CFSP Prep Certification Program

• Deliver product training to hospital teams at key milestones during the onboarding process • Support active customers navigating contact changes, new feature releases, post-upsell product tours • Maintain current, confident training capability across Instinct's full product suite — keeping pace with releases and updates as they ship • Operate as a shared resource across the team — picking up new training assignments from the shared queue, adapting quickly to new accounts, and delivering consistent quality without needing extended ramp time • Use Glyphic, HubSpot, and Claude to review relevant account notes and training history before each engagement • Tailor each training session to the specific hospital — referencing their workflows and product configuration • Log training outcomes, follow-up items, and customer feedback in HubSpot and Glyphic after each engagement • Travel frequently to deliver on-site training — building relationships with hospital teams

• Lead the design, development, and maintenance of instructor-led, virtual, and self-paced training programs supporting enterprise healthcare technology implementations. • Develop curriculum, facilitator guides, participant guides, job aids, quick reference materials, user manuals, and other learning resources. • Partner with subject matter experts, Business Analysts, engineers, and Government stakeholders to translate technical requirements into effective learning content. • Conduct training needs assessments and develop learning strategies that support organizational readiness and technology adoption. • Coordinate training schedules, instructor assignments, learning logistics, and course delivery activities. • Deliver instructor-led training sessions, virtual workshops, demonstrations, and train-the-trainer programs as required. • Evaluate training effectiveness through assessments, surveys, and learner feedback while recommending continuous improvements. • Collaborate with Organizational Change Management and Communications teams to align training initiatives with stakeholder engagement strategies. • Maintain training documentation, course materials, learning management records, and curriculum updates throughout the project lifecycle. • Recommend innovative instructional technologies and adult learning techniques that improve learner engagement and knowledge retention.

Role Description The Central Coast Hotline Crisis Line Specialist full-time overnight position works after hours and awake overnight shifts. The Hotline Crisis Line Specialist position answers calls from the public, including calls forwarded after-hours from SLO County Behavioral Health (Mental Health), Lumina Alliance, and TMHA programs during designated periods. - Offers support and encouragement to callers. - Refers callers to mental health and related resources in the community. - Assesses for crises. - Supports service teams with after-hours coverage, linking clients in crisis to appropriate resources. - Provides follow-up linkage to crisis intervention personnel when necessary. - Promotes recovery and wellness, encouraging self-care and coping skills using a trauma-informed approach. - Assists the Program Manager in the operations of the call center, including volunteer scheduling, clerical tasks, and documentation. - Upholds and promotes the philosophy of TMHA in all duties performed. Qualifications - Must be available to work designated after hours shifts. - Must be familiar and comfortable with using a computer. - Spanish Bi-lingual preferred. - Experience assisting individuals in a mental health crisis preferred. - Training in suicide prevention/intervention preferred. - Demonstrated ability to quickly develop rapport preferred. - Strong interpersonal skills, collaborative work style, and strong oral/written communication skills. - Well-defined organizational and time management skills. - Ability to work independently and flexibly. - Ability to handle intense situations, display good judgment and decision-making skills, and remain calm under pressure. - Able to work effectively with a variety of people and personality types. - Ability to possess and maintain good physical and mental health. - Ability to work well within a team and maintain a professional, respectful attitude. - Willingness to work with supervisor oversight and direction. - Attendance is an essential function of this job. - Ability to mindfully promote equality and respect diversity. - Demonstrate the ability to successfully deliver culturally responsive services. - Knowledge of the various dimensions of diversity, including mental health, gender, race, and ethnicity. - Must use reasonable precautions in the performance of duties and adhere to safety rules. - Conditions of employment include: - Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, and a DMV driving record that meets TMHA’s current vehicle insurance requirements. - Must comply with a TB assessment and receipt of a criminal record clearance through fingerprinting. - Must be able to successfully complete First Aid and CPR training. Requirements - Attend and complete the training program for Hotline calls. - Assist in tasks related to operations of the call center. - Communicate constructively and in a timely manner to supervisor. - Promote, encourage, and maintain trauma-informed practices. - Practice and promote Collaborative Communication Guidelines. - Meet with and communicate with the Program Manager or Program Coordinator regarding assignments. - Create a comfortable atmosphere for callers. - Provide emotional support, crisis assessment, and resource referrals for callers. - Maintain a detailed log of calls on a database. - Complete various procedures at the start and end of each shift. - Participate in monthly staff and volunteer meetings. - Assume other duties and responsibilities as assigned by the Program Manager. Benefits - Full-time, non-exempt position. 32-40 hours per week. - Anticipated hiring range is $21.00-$22.00. - Generous individual benefits package including health, dental, vision, life, and 403b retirement (with up to a 5% employer match). - Paid vacation/holiday time and paid sick time. - Membership discounts to various local fitness centers. - Years of service gift cards to businesses of your choice. - Gift cards for walking, biking, or carpooling to work. - 20% discount for shopping at our Growing Grounds Downtown Store/Nursery/Farm. - Two employee appreciation events for employees and their families yearly. - Pet-friendly workplace (upon approval).