Title: Customer Service Representative, Retention - Westwood Location: Woodland Hills, California, US Job Description: Westwood is an independent insurance agency established in 1952. Licensed in all 50 states, we represent hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. The Retention Agent is a hybrid role responsible for retaining existing homeowners insurance policyholders by proactively addressing renewal concerns, resolving pricing objections, and reinforcing policy value before and during the renewal cycle. This role focuses primarily on preventing homeowners policy cancellations/non-renewals while identifying opportunities to round out accounts with auto, umbrella, or other personal lines coverage. Key Responsibilities: - Provide timely, accurate customer service by answering inbound calls & responding to inbound emails daily. - Contact policyholders proactively prior to renewal to review coverage, address premium increases, and prevent lapses or cancellations of homeowners policies. - Handle inbound cancellations and non-renewals, using various techniques to resolve the underlying concern (price, coverage gaps, claims dissatisfaction, service issues, etc.). - Analyze homeowners policy details (dwelling coverage, replacement cost, deductibles, endorsements, discounts) to identify cost-saving adjustments that maintain adequate protection. - Re-shop or re-rate policies across carrier markets to find competitive options that keep the customer in-house. - Coordinate with underwriters and carrier representatives on re-underwriting requests, inspection issues, or eligibility concerns affecting homeowners renewals. - Follow up on non-renewal or cancellation notices from carriers due to underwriting reasons (roof condition, claims history, wildfire/coastal exposure, etc.) and help customers find alternative solutions. - Maintain up-to-date knowledge of state-specific homeowners insurance regulations, carrier appetite changes, and market trends (e.g., admitted vs. non-admitted markets, etc.). - Continued professional growth by completing various corporate product training courses throughout tenure. - Gain knowledge of department processes and procedures. Required Qualifications: Education: High School Diploma/GED Experience: 1- 3 years relevant insurance experience Licenses/Certifications: Property & Casualty insurance license required Location: Must be able to commute 2 days per week to our Woodland Hills, CA office. Starting Compensation - $22-23/hour #LI-JW2 #LI-HYBRID

Title: Customer Service Mon-Fri Location: AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Department: Customer Service Remote Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - 1 year of previous call center or office background experience required - 1 year of customer service or customer support experience - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding to build rapport - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening through multiple channels - Customer focus and adaptability to different personality types - Maintaining composure in challenging and complex situations - Ability to use technology effectively and productively independently - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour - Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance - Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F - Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are actively seeking a motivated and customer-focused Dutch Speaking Customer Service Associate to join a dynamic and growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat channels. - Accurately identify customer needs, resolve inquiries, and provide timely, effective, and professional solutions. - Maintain thorough and precise records of all customer interactions, transactions, and case resolutions within the company's CRM system. - Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists. - Collaborate closely with cross-functional teams to continuously improve customer support processes. - Stay fully up to date with product knowledge, service updates, and company policies. - Contribute positively to team performance targets and individual KPIs. - Represent the brand professionally in every customer interaction. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential. - A valid EU passport or the legal right to reside and work within the European Union (mandatory). - A solid level of English communication skills. - Previous experience in customer service, customer support, or a related client-facing role is advantageous. - Strong interpersonal and communication skills. - Comfortable working remotely, with reliable internet connectivity. - A proactive, solution-oriented mindset with excellent attention to detail. Requirements - Ability to manage multiple tasks simultaneously in a fast-paced support environment. Benefits - Competitive Monthly Salary reflective of your experience and expertise. - Fully Paid, Comprehensive Training Programme. - Full Health Insurance coverage. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A fully remote working arrangement within Greece. - A vibrant, inclusive, and supportive international team culture. - Ongoing professional development opportunities and career progression pathways.

Role Description Spencer Technologies, a dynamic, fast-paced IT solutions provider, is seeking a highly motivated, technically skilled Service Support Specialist to join our OneDesk team! You’re passionate about your customer’s overall experience. You are relentless, driven, resourceful, and driven to do the right thing for our customers and our organization. Our Technical Service Operation is staffed 7 days a week from 4:00 am to 12:00 am. All candidates must be available for any shift during those hours including nights, weekends, and holidays. - Set up service calls per customer's request and coordinate resolution via internal associates or dispatching of a field technician. - Enter orders for part shipments to facilitate onsite service resolution. - Creation of Return Material Authorization (RMA). - Clearly document work expected and completed by remote field resources. - Manage service calls from start to finish while providing a high level of communication with the customer. - Work closely with peers/cross functional teams to drive resolution while providing excellent customer service to all. - Ensure that client Service Level Agreements are met regarding issue acknowledgment, technician estimated on site arrival time, and final resolution. - Inform management of all escalated issues or roadblocks preventing timely closure of cases. - Document all status information and updates as it becomes available and provide daily updates to clients via email, phone, and/or 3rd party system. - Assist field technicians with technical questions about the customer’s retail systems if/as needed. - Record field technician activity and ensure that all service calls are closed properly and ready for invoicing. - Identify and report any trends or issues of client. - Perform all other tasks inherent to manage incoming technical service tickets. - Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions. - Speak clearly, concisely, and effectively; listen to, and understand information and ideas as presented verbally. - Overtime is expected when needed. Qualifications - Retail or multi-store environment experience preferred but not required. - Basic understanding of networking and phone systems. - Familiar with incident management process and tools. - Excellent working knowledge of Microsoft Suite (Excel, Outlook, PowerPoint). - Excellent customer service skills and comfortable with remote/telephone support functions. - Strong communications skills (verbal and written). - Self-motivated, detail-oriented, and organized with excellent time management skills. - Ability to work in a team environment as well as being an individual contributor. - Ability to sit for extended periods at a keyboard to enter information, read displays, verbally assist technicians. - Able to effectively provide, receive, and respond positively to constructive feedback. - Regular and predictable attendance is an essential function of this position. - Must be authorized to work in the United States. Values - CLIENT FIRST: The client is at the center of everything we do. Be responsive. Deliver a quality service. Think Customer. - INNOVATION: Openness to new ideas and experimenting. Speak up when you have a good idea or a better way to do something. - INTEGRITY: Showing up and doing your best every day. Doing the right thing—even when it is difficult.