Role Description This role partners closely with Program Management, Pricing, Business Development, FP&A, Engineering and Operations to establish compliant, competitive, and strategically aligned indirect rates, forward pricing rate proposals (FPRPs), and cost estimating structures that support long-term growth and profitability. - Develop and oversee forward pricing rate proposals (FPRPs) - Establish long-range indirect rate strategies aligned to business objectives, portfolio mix, and competitive positioning - Lead rate forecasting processes tied to annual operating plans and long-range strategic plans - Ensure full compliance with FAR Part 15 cost principles and cost accounting standards (CAS) - Oversee preparation and submission of compliant cost proposals and rate packages - Oversee indirect rate pool design, allocation bases, and consistency of cost treatment - Maintain policies and internal controls related to government cost accounting - Monitor provisional billing rates and assess risk of over/under-recovery - Provide guidance on allowable/unallowable cost treatment - Support Program Management with cost visibility, margin analysis, and rate impact modeling - Collaborate with HR and Operations on labor planning, workforce mix, and overhead absorption strategies - Lead preparation for forward pricing rate negotiations - Develop succession plans and strengthen technical depth in FAR and CAS compliance Qualifications - Bachelor’s Degree and minimum 6 years of prior relevant experience - Graduate Degree and a minimum of 4 years of prior related experience - In lieu of a degree, minimum of 10 years of prior related experience - Intermediate to expert level Microsoft Office skills, including 5+ years of experience with Microsoft Excel focusing on pivots, vlookups, macros and other features - 5+ years of experience with budgeting, financial analysis, forecasting and reporting to include variance explanations - Bachelor’s Degree in Accounting, Finance or related major preferred - Experience with Oracle ERP and Hyperion Planning - Exceptional organizational skills, enabling monitoring of key due dates and activities - Strong customer service approach, self-directed, assertive, with a positive attitude - Ability to develop broad, cooperative relationships with numerous groups and individuals, at all levels of the organization Requirements - In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $88,000 - $164,000 - The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, Cleveland Ohio, Vermont, and Virginia is $76,500- $141,500 - This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location Benefits - Health and disability insurance - 401(k) match - Flexible spending accounts - EAP - Education assistance - Parental leave - Paid time off - Company-paid holidays

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality • Constant learning and collaborating with the team to develop best practices on product configuration • Work as a team to understand product adoption by various brands and establish standard practices to improve adoption • Provide social insights and recommendations to support clients' business practices • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs • Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs • Ensure that all client users during customer onboarding are trained and educated properly on the platform • Establish a relationship built on trust with client champions • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur • Provide consulting advice to clients about the Sprinklr platform during different phases of project implementation

Role Description The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers' needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team. Key Responsibilities - Consumer Engagement and Sales: - Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. - Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information. - Support Services: - Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services. - Handle inbound and outbound phone calls regarding product and customer service issues. - Collaborate with additional me+ resources to ensure a thorough consultative experience. - Performance Targets: - Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. - Meet and exceed monthly efficiency, activity, and sales targets/goals. - Customer Experience: - Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. - Ensure all customer interactions comply with established guidelines and regulations. - Product Knowledge: - Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support. - Feedback and Insights: - Provide campaign feedback and consumer insights to the marketing team. - Data Management: - Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps. - Team Collaboration: - Participate in team development activities, including receiving coaching and training with colleagues regularly. - Convey a positive and professional phone image. - Additional Duties: - Support the Team Supervisor on miscellaneous projects and perform other duties as assigned. Qualifications - High School Diploma/GED required - 1+ years of sales/customer service experience Requirements - Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities. - Experience working structured and efficiently with inbound/outbound campaigns. - Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback. - Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions. - Excellent verbal and written communication skills. - Excellent phone etiquette. - Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry. - Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns. - Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice. - Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience. - Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results. - Ability and willingness to precisely follow instructions and guidelines provided. - Strong level of compassion and empathy for ostomy end consumers. - Strong team player. Preferred (not required) - Associates or Bachelor’s degree - Bilingual in English/Spanish. - Sales experience. - Previous experience in healthcare or customer service. Benefits - Opportunity to make a real impact in the healthcare industry. - Supportive team environment. - Comprehensive training and development.

Role Description The Customer Implementation & Go-Live Stabilization Specialist is responsible for leading the end-to-end implementation lifecycle of customers, ensuring a seamless transition from contract signing to successful production deployment and operational stability. This role serves as the primary implementation coordinator, collaborating with customers and internal cross-functional teams to deliver projects on time, within scope, and with a high level of customer satisfaction. The specialist will oversee: - Implementation planning - Business requirement gathering - Solution configuration - Deployment readiness - User acceptance testing (UAT) - Customer training - Go-live execution - Post-launch stabilization - Transition to Business-as-Usual (BAU) support This role requires strong project coordination, stakeholder management, communication, and problem-solving skills while managing multiple customer implementations simultaneously. Qualifications - Bachelor’s degree in Business, Operations, Healthcare, Information Technology or a related field. - Approximately 3–7 years of experience in SaaS implementation, customer onboarding, project coordination, service delivery or customer operations. - Experience coordinating multiple customer implementations simultaneously. - Experience working with Product, Engineering, Data or Customer Success teams. - Familiarity with ticketing, project-management and customer-relationship platforms. - Healthcare, med-tech, health-tech or regulated-industry experience is preferred. - Experience supporting US or international customers is preferred. Requirements - Receive completed customer handovers from Sales and Customer Success teams. - Review customer contracts, subscribed products, implementation scope, timelines, and commercial commitments. - Validate project scope and identify implementation risks, assumptions, dependencies, and missing information. - Prepare implementation plans, project schedules, communication plans, and ownership matrices. - Conduct customer kick-off meetings and align all stakeholders on project objectives and timelines. - Conduct discovery workshops with customer stakeholders. - Gather and document business, operational, and technical requirements. - Capture workflows, business rules, escalation paths, routing logic, integrations, notifications, user roles, reporting requirements, and customer-specific configurations. - Translate business requirements into implementation documentation for internal teams. - Ensure customer approvals before configuration activities begin. - Manage requirement changes through structured change management processes. - Develop detailed implementation roadmaps and project timelines. - Track milestones, dependencies, deliverables, and project progress. - Coordinate activities across Product, Engineering, Data Operations, Customer Success, Support, and other business teams. - Facilitate regular status meetings with customers and internal stakeholders. - Escalate risks, delays, and blockers while driving timely resolution. - Ensure implementation activities adhere to agreed timelines and quality standards. - Coordinate implementation activities including customer configuration, organization setup, user provisioning, security roles and permissions, workflow configuration, notification setup, routing rules, reporting configuration, business rules, website deployment, third-party integrations, API configurations, and environment readiness. - Work closely with Engineering and Product teams to ensure configurations meet approved customer requirements. - Coordinate customer-specific content preparation by collecting customer information, reviewing business data, validating uploaded content, maintaining version control, coordinating approvals, ensuring information accuracy, identifying data inconsistencies, and tracking content readiness before deployment. - Coordinate all technical deployment activities including website deployment, domain configuration, DNS coordination, integration deployment, security validation, firewall dependencies, deployment scheduling, environment validation, and technical readiness assessments. - Own the complete User Acceptance Testing process including creating UAT plans, preparing test scenarios, coordinating testing activities, managing defect logs, assigning issues to appropriate teams, tracking issue resolution, conducting regression testing, maintaining testing evidence, and coordinating customer sign-offs. - Plan and deliver customer onboarding and operational training covering product functionality, user workflows, administrative functions, reporting dashboards, escalation procedures, support processes, best practices, knowledge transfer, and user adoption guidance. - Maintain comprehensive go-live readiness checklists covering business requirements completion, configuration readiness, technical deployment, UAT completion, customer approvals, user training completion, production validation, monitoring setup, support readiness, escalation contacts, and risk assessments. - Conduct Go/No-Go meetings with all stakeholders before launch. - Lead the production deployment by coordinating launch activities, managing communication channels, monitoring system performance, tracking implementation issues, coordinating defect resolution, providing status updates, managing launch trackers, escalating critical issues, and ensuring customer communication throughout the launch window. - Own the stabilization phase following production deployment by monitoring system performance, product availability, customer usage, workflow execution, notifications, routing accuracy, customer feedback, operational issues, support requests, and defect trends. - Coordinate corrective actions with Product, Engineering, Data Operations, Customer Success, and Support teams until the customer reaches steady-state operations. - Upon successful stabilization, complete implementation closure reports, transfer ownership to Customer Success, handover operational support to Service Operations, update project documentation, archive implementation records, conduct internal knowledge transfer sessions, and ensure complete implementation documentation is available for future support. - Drive operational excellence by identifying recurring implementation challenges, improving implementation methodologies, updating templates and documentation, enhancing project governance, standardizing implementation processes, improving customer onboarding experiences, supporting automation initiatives, and contributing to implementation playbooks and best practices. Benefits - This is a remote position. - Employment Type: Third-Party Payroll - Location: India, supporting global customers across United States and APAC time zones - Reporting To: Senior Manager – Global Customer Implementation & Service Operations