Senior Service Engineer
Location
United States
Posted
14 days ago
Salary
$96K - $192K / year
Seniority
Senior
Job Description
Senior Service Engineer
Carrier
• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate. • Maintains frequent contact with key customers which requires a high degree of tact and courtesy. • Acts as the expert in product knowledge/subject matter. • Performs highly complex diagnostic procedures. • Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement. • Communicates technical information to technical/non-technical stakeholders including senior leadership. • Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
Job Requirements
- High School Diploma or GED
- 5+ years of experience in the HVAC industry in a technical support role.
- 1+ years of experience with the Microsoft Office Suite
- Ability to pass an MVR with a Clean and valid driver’s license
Benefits
- Health Care Benefits : Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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