• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling • Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered • Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts) • Ensures patients are registered within time frame set by policies • Completes the Medicare Questionnaire for all Medicare patients • Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans • Provides patients/customers with accurate preparation and arrival instructions prior to exam • Accurately obtains and transcribes orders for scheduled outpatient exams • Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency • Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required • Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area • Actively participates in group projects to problem solve department issues • Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner • Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines • Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions

• Schedules all office visits, in-office procedures, and operating room procedures; including pre-operation appointments. • Provides outside facility with authorization information. • Assists surgical team, including but not limited to; reviewing paperwork and pre-procedure instructions with patient, ensuring required information is routed to pre-op department prior to surgery, and obtaining applicable historical information prior to consult. • Communicates scheduling changes to appropriate team members. • Calls patients to remind them of appointment time and location. • Assists with scheduling and pre-certification duties for other practice disciplines and procedures as assigned. • Maintains and schedules incoming referrals. • Processes and documents insurance pre-certifications and coordination of benefits for all procedures/medications administration prior to scheduling. • Updates patient registrations when appropriate. • Obtains correct address information, telephone numbers and insurance information from the patient. • Informs patient of out of pocket expenses they will be required to pay prior to scheduling procedures ensuring accurate documentation. • Informs patient of account balances that must be paid prior to procedure. • Collects required fees prior to procedure. • Directs uninsured patients to the business office for information on payment requirements. • Cross references incoming biopsies specimens daily with a report from our EHR for accuracy. • Ensures all biopsies ordered through our vendor were processed and received. • Role models the principles of a Just Culture and Organizational Values. • Must be HIPAA compliant.

• The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types. • Reporting into the Planned Services Department, this role ensures that customer commitments are met through accurate scheduling, proactive coordination, and strong communication with interpreters, customers, and internal teams. • This position plays a critical role in maintaining service quality, mitigating coverage risks, and supporting operational readiness for planned assignments, while partnering closely with Workforce Management, Finance, Sales, and Operations. • Maintain availability during standard business hours, Monday through Friday, with flexibility to support planned services as needed. • Monitor, respond to, and schedule interpreter service requests for planned services, including but not limited to onsite interpreting, 24/7 on-call services, CART, conference interpreting, translation projects, and planned VRI. • Ensure accurate, efficient, and cost-effective assignment of interpreters based on service requirements, interpreter qualifications, and contractual obligations. • Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality. • Maintain accurate and up-to-date scheduling documentation, calendars, workflows, and job details. • Ensure interpreters receive timely access to prep materials, revisions, updates, and relevant job resources. • Develop and execute contingency plans to mitigate coverage risks and minimize service disruption for planned assignments, including last-minute changes or interpreter availability challenges. • Assess the impact of staffing changes on service delivery and escalate risks as appropriate. • Prepare clear, visually digestible reports and summaries for leadership and key stakeholders. • Support audit preparation and data verification related to billing and payroll in partnership with internal teams. • Provide timely, professional, and customer-focused communication with external customers, interpreters, and internal partners. • Build and maintain positive working relationships with customers, interpreters, and internal teams. • Collaborate cross-functionally with Workforce Management, Finance, Sales, and Operations to ensure staffing alignment, billing and payroll readiness, and high-quality service delivery.

• Create and manage scheduling for large-scale construction programs • Responsible for schedule consulting at program level • Implement best practices and reporting trends • Create and analyse project schedules using Primavera P6 and Tableau • Review and understand engineering, procurement and construction schedule logic • Actively work with project managers and construction firms to maintain schedule integrity • Collaborate with contractors and sub-contractors on regular basis • Prepare and update monthly progress reports • Monitor and communicate any possible project issues