• Responsible for coordinating the day to day activities of a team of claims employees • Monitors team member’s workload, provides training, and monitors individual claim activities • Provides technical/jurisdictional direction to reports on claims adjudication • Ensures team members have the needed training and are in compliance with regulatory and company standards • Responsible for the direction of the claims team to ensure consistent delivery of services that meet or exceed customer expectations and complies with regulatory and company standards • Provides technical guidance to team members • Resolves complaints, problems, and coverage questions • Participates in management related duties including performance management, recruitment and selection of new hires • Provides ongoing training and coaching to team members • Ensures all receive communication of corporate/department policies and procedures • Complies, reviews and analyzes management reports and takes appropriate action • Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards • Ensures claim files are coded correctly and adequate documentation is made

• Lead a remote customer service team • Monitor service and quality KPIs • Provide feedback and support team development • Assist team members with issue resolution • Ensure adherence to processes and service standards • Interface with coordination and other company departments

• Ensure all installation activities are performed in accordance with safety protocols and regulatory requirements. • Implement quality control measures to ensure the reliability and performance of installed HVDC Valves & HVDC Primary Equipment. • Conduct inspections based on ITPs to verify adherence to quality standards. • Prepare and review installation documentation, test reports, and as-built drawings. • Ensure all tools, equipment, and materials are properly maintained and stored. • Coordinate the HVDC Primary Equipment & Valve installation activities with the Site Management Team and other internal and external stakeholders (Installation Subcontractor) on site. • Providing guidance, training and support as needed to the installation subcontractor. • Coordinate with our internal Valve manufacturing to assure needed documentation is used at site during execution. • Troubleshoot and resolve technical issues that arise during the installation process.

• Ensure all installation activities are performed in accordance with safety protocols and regulatory requirements. • Implement quality control measures to ensure the reliability and performance of installed HVDC Valves & HVDC Primary Equipment. • Conduct inspections based on ITPs to verify adherence to quality standards. • Prepare and review installation documentation, test reports, and as-built drawings. • Ensure all tools, equipment, and materials are properly maintained and stored • Coordinate the HVDC Primary Equipment & Valve installation activities with the Site Management Team and other internal and external stakeholders (Installation Subcontractor) on site. • Provide guidance, training and support as needed to the installation subcontractor. • Coordinate with our internal Valve manufacturing to assure needed documentation is used at site during execution • Troubleshoot and resolve technical issues that arise during the installation process.