• Play a key leadership role in guiding a revenue cycle team/region within a multi-client medical billing service environment • Lead through managers, shaping consistent strategies, and driving best-in-class service • Use proactive communication and sound decision-making to support successful outcomes • Partner closely with managers and associates to identify needed staffing, tools, coaching, and training • Drive a team-wide commitment to delivering quality service by meeting or exceeding established metrics • Promote high productivity and high-quality work among the team • Coach managers on effective time management, organization, and metric-driven performance • Measure and evaluate managers against established goals for their assigned CBO • Monitor staffing alongside the Revenue Cycle Manager and communicate needs effectively to leadership • Engage managers in performance management activities • Meet regularly with managers to provide feedback and guidance • Participate in performance improvement planning, strategic planning, project development • Respond to questions and concerns using data and analytical observations • Manage new client onboarding with the project management team • Ensure compliance with applicable employment laws.

Role Description Are you passionate about helping others, staying organized, and delivering exceptional customer service? We are looking for motivated and client-focused individuals to join our expanding remote team as Client Care Travel Planner. In this role, you'll work closely with travelers to understand their vacation goals, provide personalized guidance, and assist with coordinating travel arrangements. You'll play an important role in helping clients enjoy a seamless planning experience while building confidence and excitement for their upcoming travels. This opportunity is ideal for individuals who enjoy communication, organization, and creating positive customer experiences in a flexible remote environment. Responsibilities - Serve as a trusted resource for clients throughout the travel planning process - Build relationships by learning about traveler interests, preferences, and vacation goals - Research destinations, accommodations, cruises, tours, transportation options, and vacation packages - Provide customized travel suggestions that align with client expectations and budgets - Assist with booking coordination and itinerary development - Share confirmations, schedules, travel documents, and important trip information - Help clients navigate itinerary changes, special accommodations, and travel-related requests - Review reservations and travel details to ensure accuracy and completeness - Monitor upcoming travel plans and assist with final trip preparations - Maintain organized client profiles, trip records, and communication history within company systems - Utilize company resources and supplier partnerships to support traveler needs - Participate in ongoing training, destination education, and professional development opportunities Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive onboarding and training program - Ongoing mentorship and team support - Professional growth and advancement pathways - Performance-based incentives and recognition programs - Travel-related discounts and industry benefits - Supportive and collaborative virtual team culture - Access to continuing education and skill-development resources Qualifications - Strong verbal and written communication skills - Excellent interpersonal and customer service abilities - Exceptional organizational skills and attention to detail - Ability to manage multiple priorities effectively - Comfortable using web-based applications, online platforms, and communication tools - Professional, dependable, and service-oriented mindset - Strong problem-solving and critical-thinking abilities - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who Excels in This Role? - Enjoy helping others create memorable vacation experiences - Build trust through friendly, professional communication - Stay organized while managing multiple client requests - Adapt quickly to changing travel plans and priorities - Take initiative and follow through on commitments - Have an interest in travel, hospitality, tourism, customer care, client services, or remote professional opportunities

Role Description The Health Client Leader manages Benefits Management Services, serving as the primary contact for a direct client. Responsibilities include implementing new benefits programs. You will collaborate with HRIS, Payroll, Legal, and Communications teams to support system or program changes, integrations, and special projects. Responsibilities - Providing benefits expertise for US-based mergers and acquisition activities. - Assisting with the implementation of new benefits programs. - Coordinating with benefit vendors to address employees’ benefits-related questions or concerns, serving as a liaison between vendors and employees as appropriate. - Assisting with the drafting, reviewing, and updating of benefits communication materials. - Completing and submitting vendor coordination of benefits data requests. - Working with the client risk teams to manage Benefits team standard operating procedures (SOPs). - Coordinating data collection to respond to legal requests for benefits information. - Assisting with Annual Enrollment activities by managing project planning, coordinating deadlines across teams and vendors. - Conducting testing, reviewing enrollment materials and websites, and verifying coverage details with carriers and vendors. - Managing vendor contracts and coordinating delivery activities for Workday. - Overseeing system integrations, processing payroll adjustments for benefits, and addressing inquiries in the Workday HR Case benefits queue. - Managing tuition reimbursement claw backs by identifying them through report analysis, issuing repayment requests, and tracking repayments. - Managing and supporting client reimbursement programs, including communication, administration, program updates, and addressing inquiries. Qualifications - Have bachelor's in Human Resources, Business Administration, Finance, or a related field, or equivalent combination of education and experience. - 5+ years of experience administering U.S. employee benefits programs, including health and welfare, retirement, and leave programs. - Demonstrate ability to analyze benefits data, identify issues, and implement solutions. - Have excellent written and verbal communication skills with the ability to explain complex benefits information clearly and effectively. - Have experience partnering with HRIS, Payroll, Legal, Communications, and external vendors to implement benefits-related initiatives. Requirements - By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. - Alight requires all virtual interviews to be conducted on video. - Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements. Company Description At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united, and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Role Description Our growing remote team is seeking organized, customer-focused individuals who enjoy supporting others and managing important details. As a Travel Client Assistance Coordinator, you'll help travelers navigate the vacation planning process, provide personalized guidance, and assist with coordinating travel arrangements to create smooth and enjoyable experiences. This position is ideal for individuals who enjoy working with people, solving challenges, and contributing to exceptional customer experiences while enjoying the flexibility of a remote work environment. - Assist clients throughout the travel planning and booking process - Gather information regarding traveler preferences, interests, budgets, and vacation goals - Research destinations, resorts, hotels, cruises, transportation options, excursions, and activities - Present travel options and recommendations tailored to individual client needs - Help coordinate reservations, trip components, and itinerary details - Provide travelers with confirmations, travel schedules, documentation, and important updates - Support clients with travel changes, special accommodations, and service-related requests - Verify travel information and booking details for accuracy and completeness - Monitor upcoming trips and assist with completing final travel preparations - Maintain organized client records, communication logs, and trip documentation within company systems - Utilize supplier resources, company tools, and training materials to support traveler needs - Participate in ongoing education, destination training, and professional development programs Qualifications - Excellent verbal and written communication skills - Strong customer service and interpersonal abilities - Exceptional organizational and time-management skills - Ability to manage multiple responsibilities while maintaining attention to detail - Comfortable working with online systems, digital platforms, and communication tools - Professional, positive, and solution-oriented mindset - Strong critical-thinking and problem-solving abilities - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who Thrives in This Opportunity? - Individuals who enjoy helping others create memorable travel experiences - Build trust through friendly and professional communication - Stay organized while balancing multiple priorities - Adapt easily to changing traveler needs and schedules - Take initiative and maintain strong accountability - Have an interest in travel, tourism, hospitality, customer service, client support, or remote professional opportunities Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and leadership support - Opportunities for career advancement and professional growth - Performance-based incentives and recognition - Travel-related discounts and exclusive industry perks - Collaborative and supportive virtual team environment - Access to continued learning and development resources