• Provide general administrative support to the Marketing and Sales teams. • Track leads and enquiries generated from various channels, including email, YouTube, Facebook, and Instagram, and assign them to the appropriate Sales team members. • Enter, maintain, and update accurate customer and sales data within the company CRM (Salesforce). • Monitor shared email inboxes daily, responding to or escalating enquiries as required. • Support online charter reservations by ensuring enquiries and bookings are processed accurately and in a timely manner. • Manage online bookings for charter rentals, travel packages, and events. • Upload photos, videos, and other marketing content across social media platforms to support marketing initiatives. • Ensure all inbound and outbound communications reflect the company's professional standards and commitment to excellent customer service. • Perform other duties appropriate to the position as required.

Role Description - Betreuung und Administration unserer IT-Anwender sowie kompetente Unterstützung im Tagesgeschäft - Analyse, Bearbeitung und Lösung von Störungen im 1st- und 2nd-Level-Support - Installation, Konfiguration und Wartung von Hard- und Softwarekomponenten - Mitwirkung bei der Administration der Firewall-Infrastruktur - Unterstützung bei der Einrichtung, Administration und Überwachung der Serverlandschaft - Mitarbeit bei der Umsetzung von Cyber-Security-Maßnahmen - Pflege und kontinuierliche Dokumentation der IT-Infrastruktur Qualifications - Berufsausbildung im Bereich Fachinformatik, IT-Systemelektronik oder vergleichbare Qualifikation - Erste praktische Erfahrung in den genannten Aufgaben- und Themenbereichen - Sehr gute Deutschkenntnisse und gute Englischkenntnisse in Wort und Schrift - Schnelle Auffassungsgabe sowie eine lösungsorientierte und selbständige Arbeitsweise - Flexibilität, Teamfähigkeit sowie Kommunikationsstärke Requirements - Windows 10/11, Windows Server, Linux, Office 365 (Word, Excel, PPT, Teams, Outlook) - Exchange Server (On-Premises), Microsoft Dynamics CRM, PDQ-Softwareverteilung und Inventarisierung - VMWare, NAKIVO Backup, Hyper-V - ca. 90 User, 200 Workstations/Laptops, 50 Server, 20 Drucker, Scanner, 20 iPhones, Sophos Firewall, 10 Switche, 4 Access Points, virtualisierte Telefonanlage Benefits - Sehr gute Weiterentwicklungsmöglichkeiten entsprechend deinen Interessen und Fähigkeiten - Langfristige Anstellung in Vollzeit - Umfassende Einarbeitung mit Unterstützung durch erfahrene Kollegen - Angenehmes Betriebsklima, Offenheit, Respekt und mitarbeiternahe Kommunikation - Ein sehr gut etabliertes Unternehmen mit hervorragenden Referenzen

Role Description Join a growing organisation where you'll play a key role in supporting the Marketing and Sales teams through administration, CRM management, customer enquiries, bookings, and digital marketing activities. This is an excellent opportunity for a highly organised professional who enjoys working in a collaborative environment, delivering exceptional customer service, and contributing to business growth. - Provide general administrative support to the Marketing and Sales teams. - Track leads and enquiries generated from various channels, including email, YouTube, Facebook, and Instagram, and assign them to the appropriate Sales team members. - Enter, maintain, and update accurate customer and sales data within the company CRM (Salesforce). - Monitor shared email inboxes daily, responding to or escalating enquiries as required. - Support online charter reservations by ensuring enquiries and bookings are processed accurately and in a timely manner. - Manage online bookings for charter rentals, travel packages, and events. - Upload photos, videos, and other marketing content across social media platforms to support marketing initiatives. - Ensure all inbound and outbound communications reflect the company's professional standards and commitment to excellent customer service. - Perform other duties appropriate to the position as required. Qualifications - Bachelor's degree in Business Administration, Communications, Marketing, Humanities, or a related field. - At least years of experience in office administration, sales support, social media marketing, or a similar role. - Proficiency in Microsoft 365 applications. - Experience using CRM systems, preferably Salesforce. - Familiarity with social media marketing is preferred. - Strong administrative, organisational, and analytical skills. - Excellent written and verbal English communication skills. - Strong problem-solving and critical thinking abilities. - High attention to detail with the ability to quickly learn new systems and processes. - Flexible and adaptable, with the ability to manage changing priorities. - Ability to work effectively both independently and as part of a team. Benefits - Work from home. - Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time). - HMO with 2 free dependents and medical reimbursements. - Government-mandated benefits. - Work from home allowances. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

• Administer and support Jira Cloud, including project configuration, workflows, permission and notification schemes, screens, issue types, custom fields, automation rules, boards and user management. • Provide day-to-day administration and support for Confluence and Jira Service Management, including spaces, permissions, request types and knowledge base structure. • Execute Atlassian organization, site and billing consolidations in partnership with IT leadership, including user and domain migrations, license rationalization and administrative cleanup across multiple brands. • Implement and administer Atlassian Guard, including SSO and SCIM user provisioning through Okta, authentication policies and managed accounts, in coordination with IT and security. • Support Atlassian licensing, subscription and billing administration, including renewal preparation, cost optimization and the tracking and utilization of partner and Marketplace credits. • Apply and maintain governance standards, naming conventions, configuration best practices and administrative documentation across the Atlassian platform. • Partner with stakeholders to gather requirements, document needs, identify gaps and translate them into scalable system solutions. • Proactively identify and recommend opportunities to simplify, standardize and improve Atlassian configuration, processes and administration. • Evaluate, implement and administer Marketplace apps and integrations with connected business systems such as Microsoft Teams, Salesforce and Zendesk. • Manage and troubleshoot day-to-day system issues, user requests and production support needs in a timely and reliable manner while balancing longer-term initiatives. • Work within an Agile delivery model by managing assigned work, supporting backlog refinement and contributing to consistent execution within established processes.