• Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention • Manage multiple customers across given geography that utilize a variety of product lines • Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction • Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service • Ability to report, document communicate findings, abnormal conditions and offer recommendations • Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes • Effectively communicate and collaborate with team members, as well as other cross functional support employees • Learn and assist with DuBois eTools, System Surveys and Cost Calculators • Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service • Travel to assigned customers to conduct service audits. • Must be able to perform the essential functions of this position with or without reasonable accommodations.

• Responsible for providing solutions to fleet wash, surface treatment and industrial customers • Manage multiple customers across given geography utilizing a variety of product lines • Provide assistance, information, and support to customers • Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and value-add personal service • Report, document and communicate findings • Resolve customers’ technical challenges and assist with improving processes • Collaborate with team members and other cross functional support employees • Effectively enter all relevant information into Analytics or an equivalent data collection system • Travel to assigned customers to conduct service audits

Role Description As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience. Key Responsibilities: - Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services. - Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. - Document all interactions accurately in the system according to compliance and procedural standards. - Educate members on plan options and promote appropriate services when relevant. - Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues. - Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction. - Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures. Qualifications - 1-3 years of healthcare enrollment, pharmacy tech, healthcare call center dealing with insurances, or related experience. Requirements Technical & Functional: - Proficient with Windows-based systems (Outlook, Word, Excel, internet browsers). - Comfortable working across multiple systems simultaneously. - Strong problem-solving and critical-thinking skills. - Ability to work in a fast-paced, high-volume environment. Customer Service & Soft Skills: - Service-oriented mindset with a passion for helping others. - Patient, empathetic, and calm under pressure. - Positive, professional, and cooperative attitude. - Open to feedback and committed to continuous improvement. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description TEKsystems is a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. - We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. - We partner with clients for our scale, full-stack capabilities, and speed. - We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. - We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

• Perform day-to-day activities required to process credit account balances • Serve as a member of a team responsible for reducing patient balance account receivable credits • Communicate with patients regarding overpayments • Document corrections on discrepancies and follow up activities performed • Track data on payment activity and findings for the Supervisor • Prepare refund checks and enter data into the appropriate system • Adhere to proactive cash posting practices