Role Description VirtueStaff is seeking a compassionate, highly organized, and fluent Legal Intake Coordinator to serve as the face of our client. In this role, you will manage our inbound lead channels, answering phone calls, emails, texts, and web inquiries from prospective clients who are often navigating complex, high-stakes immigration matters. Your primary mission is to conduct initial screenings, qualify leads against firm criteria, build instant rapport, and seamlessly manage our attorneys' calendars by scheduling consultations. - Serve as the front-line contact by promptly answering inbound phone calls, emails, texts, and website inquiries from prospective clients - Conduct initial screening interviews to gather basic immigration data, qualify leads based on strict firm criteria, and determine consultation eligibility - Schedule legal consultations, coordinate complex attorney calendars, confirm appointments, and send automated reminders - Actively follow up with qualified leads who have expressed interest but have not yet committed to a consultation date - Meticulously enter, update, and manage sensitive, confidential client files within Pipedrive and GoHighLevel (GHL) - Cross-Functional Collaboration: Partner closely with internal intake specialists, paralegals, and attorneys to ensure a flawless onboarding experience for new clients Qualifications - Must be completely bilingual in both English and Spanish, possessing exceptional verbal and written communication skills in both languages - Previous professional experience in client intake, appointment setting, customer service, call center operations, or sales support within a law firm or legal services environment (Immigration law experience is a major plus) - Software Mastery: Proven experience navigating CRM and automation platforms, specifically Pipedrive and GoHighLevel - A warm, professional phone presence with active listening skills capable of providing a compassionate experience to individuals facing stressful legal situations - High attention to detail with an absolute commitment to maintaining strict client confidentiality and data accuracy - Strong time-management skills with the ability to multitask fluidly in a fast-paced environment Benefits - Work From Home - Performance Bonus

Senior Legal Assistant Location: Epping Australia Job Description: Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including an extra week of annual leave, 18 weeks paid parental leave, extra-long service leave together with various ongoing learning and professional development opportunities. Covered by our Enterprise Agreement, this position will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more. Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today. Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. S+G is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process please let us know in your application. What are we looking for? We are currently seeking a talented and experienced Senior Legal Assistant to join the National Work + Road team in Epping. This role is a permanent full time position in our Motor Vehicle Accidents team. You will support a busy Lawyer with all administrative tasks, as well as other duties, that will include: - Providing a great level of care and support to our clients in a professional manner - Building strong relationships with our clients, internal and external stakeholders - Supporting the team with general files management and administration - Coordinating appointments for our lawyers, medico-legal appointments for our clients, conferences and mediations - Communicating with clients, insurers and other professionals both in writing and verbally - Preparing legal correspondence and compiling court documents - Preparing matters for conferences and hearings - Mentoring and training legal support staff. What will you bring? You will be an experienced Legal Assistant with a passion for social justice and generating positive outcomes for clients. The following experience and skills will ensure your success in this position: - Previous experience in legal support or business administration - A natural passion for helping people and high level of empathy - Exceptional experience in communication and customer service - Excellent written and drafting skills - Recognise the importance of attention to detail and time management - Demonstrated organisational skills and the ability to multi-task - Ability to work autonomously as well as in a team environment - A willingness to learn - Proactive approach and initiative - Available to work 38 hours per week, between the hours of 8:30am - 5pm Monday to Friday.

Role Description Als Pharmazeutisch-technische/r Assistent/in (PTA) bist du verantwortlich für die präzise Bearbeitung von Rezepten und die fachkundige Beratung unserer deutschsprachigen Kund:innen über unser digitales Plattform-System. - Du arbeitest vollständig remote (in der Niederlande) in einem engagierten Team, das sich für zugängliche, qualitativ hochwertige pharmazeutische Versorgung einsetzt. - Unsere Öffnungszeiten von Montag bis Sonntag zwischen 08:00 und 23:00 Uhr bieten dir maximale Flexibilität, um deine Arbeitszeiten individuell zu gestalten. Responsibilities - Rezeptkoordination: Du sammelst und prüfst alle relevanten Informationen, damit unsere Ärzt:innen Rezepte effizient bewerten können. - Rezeptbearbeitung: Kontrolle auf Vollständigkeit, Arzneimittelsicherheit und mögliche Wechselwirkungen. - Kund:innenberatung: Du berätst zu Anwendung, Nebenwirkungen, Selbstmedikation und Kontraindikationen. - Kommunikation: Du kontaktierst Ärzt:innen oder Patient:innen bei Rückfragen – telefonisch oder per E-Mail. - Pharmazeutische Ansprechperson: Du bist erste:r Ansprechpartner:in für alle Fragen rund um Medikamente. - Prozessverbesserung: Du bringst aktiv Ideen ein, wie wir unsere digitalen Abläufe weiter optimieren können. Qualifications - Abgeschlossene Ausbildung als Pharmazeutisch-technische/r Assistent/in (PTA) oder Pflegefachkraft oder Arztassistent:in - Fließende Deutschkenntnisse und Verständnis medizinischer Fachterminologie - Präzise, strukturierte und verantwortungsbewusste Arbeitsweise - Hohe Kundenorientierung und Freude an digitaler Kommunikation - Erfahrung im pharmazeutischen Umfeld, selbstständig und proaktiv - Vorzugsweise fünf Jahre Berufserfahrung - Wohnsitz in der Niederlande - Good English or Dutch as the team consists of international people. The interviews will be in English or Dutch. Benefits - Bruttomonatsgehalt nach Apotheken-Tarifvertrag (€2.700 – €3.600) - Vollständiges Homeoffice – arbeite flexibel von überall - Flexible Einsatzzeiten zwischen 08:00 und 23:00 Uhr (Mo–So) - Urlaubsgeld und Rentenregelung - Ein dynamisches, innovatives Team, das die Gesundheitsversorgung neu denkt - Viel Raum für Eigeninitiative und persönliche Weiterentwicklung

Role Description We are seeking a detail-oriented and customer-focused Medical Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards. - Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses - Manage report status inquiries, general requests, and client concerns with a strong focus on customer service - Accurately enter, update, and retrieve information within internal systems and databases - Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses - Coordinate with providers to assign cases and maintain updated records - Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements - File, archive, and track open and closed cases in accordance with company standards - Assist in resolving customer complaints and escalate issues to management when needed - Perform general administrative duties including data entry, filing, email correspondence, and proofreading - Route calls and inquiries to appropriate departments as necessary - Ensure compliance with HIPAA, company policies, and all state and federal regulations Qualifications - Certified Medical Assistant (CMA) – required - 3+ years of MA experience - Previous experience with insurance verifications/prior authorizations - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications - Strong typing skills (minimum 40 WPM) - Excellent verbal and written communication skills - Ability to work independently, prioritize tasks, and manage time effectively - High level of accuracy, attention to detail, and accountability Requirements - Experience in healthcare, insurance, or workers’ compensation environments - Familiarity with case management or database systems - Experience handling client or provider communications Key Skills & Competencies - Strong data entry and organizational skills - Customer service orientation with problem-solving abilities - Ability to maintain confidentiality and adhere to HIPAA standards - Adaptability in a fast-paced, high-volume environment - Ability to manage multiple priorities and work under pressure - Team-oriented mindset with a positive and collaborative approach Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 30, 2026.