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Medical Assistant
Location
United States
Posted
7 days ago
Salary
$19 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Medical Assistant
TEKsystems
Role Description We are seeking a detail-oriented and customer-focused Medical Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards. - Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses - Manage report status inquiries, general requests, and client concerns with a strong focus on customer service - Accurately enter, update, and retrieve information within internal systems and databases - Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses - Coordinate with providers to assign cases and maintain updated records - Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements - File, archive, and track open and closed cases in accordance with company standards - Assist in resolving customer complaints and escalate issues to management when needed - Perform general administrative duties including data entry, filing, email correspondence, and proofreading - Route calls and inquiries to appropriate departments as necessary - Ensure compliance with HIPAA, company policies, and all state and federal regulations Qualifications - Certified Medical Assistant (CMA) – required - 3+ years of MA experience - Previous experience with insurance verifications/prior authorizations - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications - Strong typing skills (minimum 40 WPM) - Excellent verbal and written communication skills - Ability to work independently, prioritize tasks, and manage time effectively - High level of accuracy, attention to detail, and accountability Requirements - Experience in healthcare, insurance, or workers’ compensation environments - Familiarity with case management or database systems - Experience handling client or provider communications Key Skills & Competencies - Strong data entry and organizational skills - Customer service orientation with problem-solving abilities - Ability to maintain confidentiality and adhere to HIPAA standards - Adaptability in a fast-paced, high-volume environment - Ability to manage multiple priorities and work under pressure - Team-oriented mindset with a positive and collaborative approach Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 30, 2026.
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