As a nonprofit, community agency, Rise is dedicated to assisting individuals with disabilities and other disadvantages, including those who are refugees and imm
Team Lead, Client Support
Location
Canada
Posted
4 days ago
Salary
$60K - $75K / year
Seniority
Lead
Job Description
Team Lead, Client Support
Rise
Role Description Thousands of Canadian businesses rely on Rise every month to pay and manage their people. When something is time-sensitive and needs to be right the first time — a payroll that won't post, a remittance question, a compliance deadline — they come to our Client Support team. Support is a fast-paced, heavy context-switching environment. We're looking for a hands-on Team Lead, Client Support, who leads from inside the queue. This means: - Coaching in the thread - Owning the hardest escalations - Keeping response times sharp while the work stays accurate You'll report to the Director, Client Experience and own the day-to-day rhythm of a small team of support specialists. The day-to-day includes: - Working tickets alongside your team every day - Being the first point of escalation for your team - Owning the hardest, most sensitive cases end-to-end - Triage and prioritize by urgency - Managing, coaching, and developing a team of support specialists - Owning performance management for your team - Having input into hiring and onboarding new team members - Using AI tools to accelerate resolution - Tracking key metrics and reporting on your team's performance weekly - Partnering with Product and Engineering to eliminate recurring issues Qualifications - 3+ years in customer or client support - Experience leading, mentoring, or coaching others - A PCP (Payroll Compliance Professional) certification is required, or a willingness to become PCP-certified - Experience in payroll, HR tech, fintech, or similar regulated SaaS - Thrive in a reactive, high-volume environment - Strong triage instincts - Player-coach mentality - Comfortable with performance management - Comfortable adopting AI tools to speed up resolution - Bonus: Bilingual proficiency in French and English Benefits - Base salary of $60,000 - $75,000, depending on experience, plus stock options - Remote work environment with occasional in-person meetings - 3 weeks of paid vacation, flexible personal wellness days, and one day off for your birthday and work anniversary - $1,000 learning and development budget for courses, conferences, webinars, etc. - No-wait benefits starting your first day, including dental, eye care, and $2,000 in counselling coverage
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Senior Buyer - Technology Services
Johnson County Community College of KansasLocated in Overland Park, Kansas, Johnson County Community College - JCCC is one of the largest institutions of higher learning in the state of Kansas. JCCC enr
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Client Account Services Administrator
Ballard Spahr LLPAmLaw 100 law firm with more than 600 lawyers in 15 U.S. offices
• Maintain accurate and comprehensive records within the collections database • Prepare and distribute aging reports, account statements, and collection correspondence • Monitor and assist with the management of Accounting ServiceNow tickets • Support the planning, coordination, and execution of firmwide collection campaigns • Maintain organized files, records, and supporting documentation


