Position: Senior Buyer-Technology Services Department: Finance & Administrative Services Type of Position: Full-time Salaried Exemption Status: Exempt Work Schedule, Hours per week: Monday-Friday, 8:00 AM to 5:00 PM, 40 hours per week Opportunity for hybrid schedule: Yes Location: Overland Park Job Description: Starting Salary Range: $64,717.00 - $84,581.00 and determined based on relevant years of work experience provided on application and resume. Position Summary: The Senior Buyer - Technology Services advances JCCC’s mission by ensuring the prudent and strategic use of institutional funds in the acquisition of commodities and services. This role places significant emphasis on services and commodities related to hardware, software, general technology, and technology-related infrastructure projects. The incumbent evaluates market conditions, collaborates with departments to define business needs, and manages sourcing activities through a variety of competitive solicitation methods. Responsibilities include reviewing, establishing, negotiating, and administering contracts on behalf of JCCC’s Procurement Department. Incumbent reports to Procurement Operations Manager. Required Qualifications: - Requires a bachelor's degree and 6+ years of relevant experience. Preferred Qualifications: - Public, government, and cooperative purchasing experience. - Knowledge of business law and Kansas statutes applicable to state procurements. - Certified Purchasing Manager (CPM), Certified Professional in Supply Management (CPSM), Certified Public Purchasing Officer/Buyer (CPPO/CPPB), Accredited Purchasing Practitioner (APP). Position details include but are not limited to: - Strategic Sourcing & Procurement: - Develop and investigate sources of supply. - Manage processes to seek competitive pricing and maximum value through RFQ/RFB/RFP, piggyback opportunities, and cooperative purchasing agreements. - Participate in vendor fairs and other internal/external procurement events as necessary. - Contract Administration: - Establish, review, negotiate, and manage contracts. - Keep contracts and Certificates of Insurance (COIs) up-to-date in network drive and eProcurement site (ProcureWare). - Develop (written terms and conditions) and manage key technology provisions related to digital accessibility, digital security, digital connectedness, data-processing, and service-level requirements throughout the bidding and contract management process in compliance with JCCC’s terms and conditions, state statutes, and industry-best practices. - Purchasing & Compliance Operations: - Issue Purchase Orders (POs) accurately, efficiently, and in compliance with procurement policies and operating procedures. - Vendor Management & Performance Oversight: - Assist departments with the concurrent management of vendors and vendor performance. Provide excellent customer service to internal departments and external vendors. - Reporting & Financial Oversight: - Track vendor costs, contract spending, and other data. - Prepare various reports as necessary. Compose monthly activity award recommendations for executive management and Board of Trustee approval. - Other duties as assigned: Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. To be considered for this position we will require an application, resume, and cover letter. *Unofficial transcripts are required for all Adjunct faculty and Faculty positions. Benefits Category For Full‑time Employees: - Health insurance with some employer paid options. - Life insurance & AD&D (employer provided) - Retirement plans (403(b), 457(b), and KPERS) - Employer paid 8% contribution into a 403(b) no match required - Paid time off (vacation, sick, personal, and floating holidays) - 14 days of paid holidays - Full tuition reduction for JCCC credit courses (for employee and eligible dependents) - Tuition reimbursement / assistance for non‑JCCC courses for employee - Free access to the Gym on campus for all employees and dependents - Discount to the Hiersteiner Child Development Center - And many more! About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm. Mission: JCCC inspires learning to transform lives and strengthen communities. Vision: JCCC will be an innovative leader in equitable student access, learning and success. Equal Employment Opportunity: JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

• Maintain accurate and comprehensive records within the collections database • Prepare and distribute aging reports, account statements, and collection correspondence • Monitor and assist with the management of Accounting ServiceNow tickets • Support the planning, coordination, and execution of firmwide collection campaigns • Maintain organized files, records, and supporting documentation

Role Description The Utilization Management (UM) Health Services Coordinator provides operational and administrative support for Health Services and Utilization Management activities within the health plan. This role is responsible for: - Coordinating authorization intake and processing - Managing UM correspondence and reporting workflows - Supporting provider and member inquiries - Ensuring timely, accurate handling of utilization management requests in compliance with Medicare Advantage, CMS, HIPAA, and internal regulatory standards The UM Health Services Coordinator serves as a key liaison between: - Providers - Members - Clinical staff - Claims - Delegated entities This position requires strong organizational skills, attention to detail, regulatory awareness, and the ability to manage multiple priorities in a fast-paced managed care environment. Qualifications - Associate degree or equivalent combination of education and relevant experience - Minimum of 3–5 years of experience in managed care, health insurance, utilization management, medical office operations, claims, or provider services - Working knowledge of medical terminology, insurance terminology, CPT/HCPCS/ICD coding, and authorization processes - Experience handling high-volume administrative workflows with strong attention to accuracy and detail - Proficiency with Microsoft Office applications, including Excel, Outlook, and Word - Strong written and verbal communication skills - Ability to prioritize multiple assignments and meet regulatory and operational deadlines - Ability to work independently and collaboratively in a fast-paced environment - Strong customer service and problem-solving skills Requirements - Coordinate intake, entry, and processing of utilization management requests received via fax, portal, phone, and electronic submissions - Perform preliminary review of authorization requests for completeness, required documentation, eligibility verification, and benefit coverage - Route and escalate requests requiring clinical review to the appropriate nurse or medical director in accordance with UM guidelines and turnaround time requirements - Process expedited authorization requests and assist with required outreach and documentation - Support denial and modification workflows, including preparation, distribution, and documentation of adverse determination notices - Manage additional information requests for incomplete authorization submissions and follow up with providers as needed - Assist with out-of-network (OON) provider searches, wrap network verification, carve-out determinations, and Letters of Agreement (LOAs) - Coordinate retroactive review and authorization-related claims resolution activities with claims and clinical teams - Generate, distribute, fax, upload, and maintain authorization-related correspondence, letter logs, and required UM reports - Monitor and manage daily letter reporting processes and ensure timely filing and tracking of documentation - Attach and maintain fax confirmations and supporting records in accordance with departmental procedures and audit standards - Maintain accurate records within health plan systems, databases, and tracking tools - Assist with member and provider loading, eligibility verification, and data maintenance activities - Respond professionally and accurately to provider, member, and internal staff inquiries regarding authorization status, eligibility, benefits, and UM processes - Answer inbound calls, manage voicemail queues, and respond to departmental email inquiries in a timely manner - Develop and maintain positive working relationships with provider offices, delegated entities, hospitals, and community partners - Provide operational support for pharmacy coordination, medical records requests, and other Health Services functions as assigned - Ensure compliance with CMS, Medicare Advantage, HIPAA, NCQA, and internal Aspire Health Plan policies and procedures - Maintain confidentiality of protected health information (PHI) and sensitive member data - Support audit readiness through accurate documentation, tracking, and adherence to turnaround time standards - Participate in process improvement initiatives to enhance operational efficiency, accuracy, and member/provider experience - Provide administrative and project support to Medical Management leadership and committees as assigned - Assist with departmental projects, workflow updates, and cross-functional operational initiatives - Perform additional duties and responsibilities as assigned Benefits - Pay rate: 20.00-26.00 - Assigned Work Hours: 8AM-5PM PST - Position Type: Regular

• Manages all activities associated with inbound/outbound customer inquiries, including developing and implementing policies and procedures on the flow of information for clients assigned • Establishes and implements performance/service standards • Ensures productivity meets or exceeds service and quality standards • Establishes and maintains industry relations • Provides coaching and mentoring to Client Service Administrators • Owns the communication of requested process improvements from assigned customers • Escalates customers' issues to an appropriate level within the company as needed • Resolves customers' pain points of clients • Proactively looks for failure/potential failure, correcting them before the customers notice • Builds expertise in assigned verticals • Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction