• Deliver compassionate, personalized service to support each member’s unique therapy journey. • Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services. • Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams. • Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework. • Resolve inquiries quickly and accurately, using critical thinking to address complex issues. • Anticipate challenges and adapt to changing member needs. • Maintain clear, proactive communication with members, providers, and internal teams. • Foster strong relationships and ensure satisfaction through professional, empathetic interactions.

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living • Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member • Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations • Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support within the IKC lane. • Serves as a subject matter expert for resource navigation, and onboarding/training needs. • Schedules & facilitates patient case reviews; Distributes patient list for review and recommendations to the care team after reviews. • Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead. • Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources • Supports onboarding and training activities in conjunction with clinical support CSM

Senior Coordinator, Impact Giving Salary Range $55,000.00 - $60,000.00 Salary/year Position Type Full Time Job Shift Day Department:  Resource Development Reports To: SVP, Impact Giving Location: Hybrid FLSA Status: Non-exempt Position Type: Full-Time   Good360 is Closing the Need Gap to Open Opportunity for All Join a fast-growing organization with a strong culture and powerful mission! As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating. The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).     Position Summary The Senior Coordinator, Impact Giving will provide support to ongoing development efforts with individual, corporate and foundation donors.    Key Responsibilities include, but are not limited to the following - Leads with fundraiser proposal and report writing - Leads research of individual, corporate and foundation prospects - Leads with Salesforce integration and maintains records in system - Manage thank you process - Support the team with donor outreach efforts - Draft briefings - Support marketing and communication materials including case statements, special documents for funders, emergency response materials, public policy initiatives - Manage and track deadlines in the grant calendar - Work with Impact Program team to stay on top of emerging programmatic priorities   Qualifications Qualifications/Requirements - Bachelor’s degree required - Minimum of 3 years of experience with administrative/fundraising capacity - Proficient with MS Office Word, Excel, and PPT - Proficient with a CRM (Salesforce preferred) - Knowledge of fundraising information sources such as Wealth Engine and RelSci - Strong people skills with ability to interact with groups and individuals at all levels - Excellent organizational skills and attention to detail - Ability to meet deadlines in a fast-paced environment - Enjoys working in a team environment - Willingness to take direction Benefits Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including: - Medical, dental, and vision coverage programs - Employer paid Short-term and long-term disability and life insurance coverage - 403B plan with matching - Additional supplemental benefits include – FSA Plans, Accident Insurance, and supplement Life/AD&D coverage - Generous and flexible paid time off policy - Volunteer time off policy - Hybrid work environment   Salary Range  $55,000 – $60,000 annually  Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.    Work Location  Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)