• Provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services. • Build and lead relationships for highly sophisticated customer accounts. • Conduct customer needs analysis and anticipate requirements beyond existing solution’s scope. • Prepare detailed product specifications to enable the sale of our products and solutions, and deliver impact presentations at customer facilities. • Verify operability of sophisticated product and service configurations within the customer’s environment. • Perform advanced systems integration and provide technical expertise to design and implement the solution.

You will: Own critical components of Backpack’s backend infrastructure written in Rust Design and implement low-level systems with an emphasis on safety and performance Collaborate closely with product, infra, and security teams to build robust and reliable systems Proactively identify bottlenecks, security issues, and performance improvements Requirements: Obsessive about code quality, performance, and security Very fluent in English What you’ll get: Generous ownership & stake in the company. We’re looking for owners. A fast-paced environment. Flexible working hours & hybrid schedule. Location: We have offices in Chicago, Dubai, and Tokyo. You’re welcome to join us there and we’ll handle your visa. Remote is also acceptable for the right candidate.

AI Technology Partners (AITP) is a leader in delivering cutting-edge generative AI solutions and managed services, specializing in secure, customizable AI deployments for enterprises. Our offerings are designed to help organizations unlock the full value of AI while maintaining robust security and compliance across their infrastructures. About the role At AI Technology Partners (AITP), we empower enterprises to scale revenue & profit —with secure, compliant generative AI solutions. In this role, you’ll lead the design and delivery of agentic systems that orchestrate tools, data, and policies to solve real business workflows—safely, reliably, and at scale. If you like greenfield architecture, fast iteration, and measurable impact with enterprise clients, this is your playground. What you'll do Architecture & System Design (Agentic) Design multi-agent architectures with robust state management, memory, and routing. Choose and implement leading frameworks such as LangGraph/LangChain Agents, Microsoft AutoGen, CrewAI, LlamaIndex Agents, Semantic Kernel, or Haystack Agents—and justify trade-offs. Build modular components (planners, tool registries, policy guards, evaluators) that are reusable across clients and domains. Tooling & Orchestration Integrate enterprise tools and data sources via function/tool calling, webhooks, and event-driven flows (Queues/Service Bus/Functions). Implement retrieval-augmented generation (RAG) patterns with vector stores (Azure AI Search, pgvector, MongoDB Atlas, Pinecone, Weaviate, Milvus) and structured knowledge (SQL/Graph). Add deterministic fallbacks, circuit breakers, and caching to keep latency and cost predictable. Reliability, Observability & MLOps Define SLIs/SLOs for agent runs; implement tracing, metrics, and logging (e.g., Langfuse + OpenTelemetry) and build dashboards for run-level analytics. Create evaluation harnesses (automatic + human-in-the-loop) using tools such as Ragas, DeepEval, promptfoo to measure groundedness, task success, safety, and cost. Productionize with CI/CD, environment promotion, feature flags, and canary strategies; optimize cost-per-task and time-to-success. Safety, Security & Governance Enforce content and safety policies (redaction, classification, guardrails) with policy-as-code; implement role/tenant isolation and data minimization. Collaborate with security teams to align to ISO 27001/SOC 2/NIST/HIPAA/GDPR contexts; deliver audit-ready evidence for agentic workflows. Build privacy-first patterns (no data exfiltration by default, least-privilege tool access, secure prompt/trace storage). Product & Client Impact Work directly with enterprise client teams to translate business processes into agentic designs; present trade-offs and proofs-of-value that lead to production. Partner with solution leads to create domain-specific agents (e.g., RFP assist, incident RCA drafting, knowledge ops) and reusable templates. Qualifications Compensation Competitive salary for full-time or hourly rate for contract hire, commensurate with experience and engagement model. What we offer Challenging work on meaningful, production agentic systems for enterprise clients. Learning & sharing culture with deep dives, brown bags, and support for certifications/publication. Inclusive, flexible workplace —bring your whole self; work where you do your best thinking. How to Apply Interested candidates are encouraged to submit their resumes and a brief cover letter outlining relevant experience and why they are a good fit for this role. Equal Opportunity Statement AI Technology Partners is committed to equal employment opportunity in all practices and reaffirms that there shall be no unlawful discrimination against any employee or applicant for employment on the grounds of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

• Provide Level 2 and Level 3 technical support • Manage SLAs and KPIs for support operations • Lead system and tenant migrations • Maintain documentation and improve processes