Role Description The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT Enterprise team, the Provisioning Specialist is responsible for provisioning users with the appropriate level of access to company software applications, systems, and equipment. This role requires strong technical knowledge of enterprise IT systems, access management practices, and end-user technology support. The Provisioning Specialist must be highly organized, detail-oriented, self-motivated, and able to prioritize multiple requests while working effectively both independently and within a team environment. - Create and maintain user credentials for applicable company software applications and systems. - Provision, modify, and remove user access in accordance with approved requests, established procedures, and employment status changes. - Document provisioning processes, access requirements, and application-specific procedures to support consistency and audit readiness. - Perform access termination activities upon notice of employment termination or role change. - Conduct routine reviews of user permissions, provisioning policies, and related procedures to validate adherence to standards. - Assist internal users and support teams with access-related issues and troubleshooting. - Provision computers with required software and validate that standard software images remain current. - Assist with hardware provisioning for new employees and role changes. - Support user acceptance testing for system enhancements, new product releases, and access-related changes as needed. - Thorough documentation of user provisioning process for all applications and systems. - Administration duties related to termination of company system access upon notice of employment termination. - Perform routine audits on user permissions, provisioning policies, and procedures to ensure adherence to said policies and procedures are met regarding new user provisioning and de-provisioning. - Assist support team with access related issues reported by internal users. Qualifications - Completion of a four-year IT or technical degree in system administration or a related field, or equivalent professional experience, required. - Strong technical knowledge of server operating systems, file share permissions, NTFS permissions, and user access rights. - Two or more years of experience performing server administration or user provisioning functions in a LAN/WAN environment preferred. - Experience performing access management and account provisioning duties in production and development technology environments preferred. - Ability to adapt to change in a fast-paced environment. - Flexibility with schedule as needed for system maintenance or business support needs. - Excellent written and verbal communication skills. - Strong interpersonal skills and a collaborative, team-oriented work style. - High level of self-motivation, organization, and attention to detail. - Ability to determine appropriate actions, prioritize work, and meet deadlines. - Familiarity with technology and access management best practices. Benefits - Competitive compensation including base salary, bonus and/or incentive opportunities. - Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. - Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave. - Learning and development resources for personal and professional career development, and advancement opportunities. - Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. - Support for the communities we live in through paid volunteer time and a company donation match opportunity. Work Environment Work is typically performed in an office setting or remote work environment. The employee is regularly required to sit for extended periods of time and use standard office equipment. The employee must occasionally lift or move equipment and materials up to 50 pounds.

• Provides first-level support to Clinical Trials personnel via phone, email, and chat • Processes and provides first level support for technical assistance • Communicates with end users to clarify and define requirements • Resolves various routine problems and escalates complex issues

Role Description Experian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens. Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. This is a remote or hybrid role, based on your proximity to an Experian US office location. What you will do: - Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals - Manage daily support operations, escalations, and SLAs for external client support - Improve service management, processes, automation, and first‑call resolution - Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues - Oversee reporting, documentation, and client communications with ServiceNow - Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL) Qualifications - 5+ years of experience in IT support, or End‑User Computing roles. - 2+ years of leadership experience managing a technical support team. - Knowledge of ITIL principles and ITSM frameworks. - Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau. - Previous experience leading teams in a fast‑paced, customer‑centric environment. - Background working with KPIs, SLAs, CSAT, and operational metrics. - Experience implementing automation or self‑service technologies. - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting. - Knowledge of Splunk, Data Dog, MuleSoft and Salesforce. - Knowledge of how to use AI. Benefits - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

• Provide day-to-day technical support and system administration across multiple business platforms. • Manage and administer Microsoft 365 users, licenses, and subscriptions. • Troubleshoot Outlook and Microsoft 365 email issues. • Configure and maintain Exchange Online mailboxes. • Support user account creation, password resets, and access management. • Assist with Microsoft Teams, SharePoint, and OneDrive administration. • Monitor Microsoft 365 system health and resolve technical issues. • Configure and troubleshoot DNS records, including A, MX, TXT, CNAME, SPF, DKIM, and DMARC records. • Manage domain registrations and renewals. • Diagnose and resolve domain connectivity and email routing issues. • Coordinate domain migrations when required. • Ensure proper DNS configurations for business applications and email services. • Manage GoDaddy hosting and domain accounts. • Assist with SSL certificate installation and renewals. • Provide remote technical support for hardware, software, email, and cloud-related issues. • Document support tickets, resolutions, and recurring issues. • Maintain security best practices across Microsoft 365 and Azure environments. • Create and update technical documentation and standard operating procedures (SOPs).