• Use an effective soft collections approach to calls • Influence customers to a win-win resolution • Contact debtors by telephone, both incoming and outgoing calls to negotiate and collect past due monies • Negotiate payment plans and analyze situations to determine the best course of action • Follow business practices, policies, and State and Federal Laws • Present a professional and friendly demeanor • Listen to our customers with the intent to understand, influence, evaluate and quickly offer alternatives • Work independently and manage yourself in a remote setup

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies • Actively engage with community members to encourage constructive dialogue and positive participation • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required • Respond to community inquiries, concerns, and reports in a professional and empathetic manner • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders • Support incident response and sensitive situations with sound judgment and discretion

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies • Actively engage with community members to encourage constructive dialogue and positive participation • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required • Respond to community inquiries, concerns, and reports in a professional and empathetic manner • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders • Support incident response and sensitive situations with sound judgment and discretion

Role Description Are you someone who genuinely loves helping people and thrives in a fast-paced, high-energy environment? Do you get excited about sports betting and online gaming? If so, this might be the role for you. We are gearing up for one of the most exciting times of the year which is NFL season, and we need sharp, passionate, customer-obsessed representatives to join our team for a 7-month seasonal contract. You will be the voice of our brand, the person our customers turn to when they need answers, solutions, and a great experience. If you bring the energy, we'll bring the opportunity. You'll get real experience in one of the fastest-growing sectors in sports and gaming, work 100% remotely, and join a team that actually invests in its people. What You'll Do - Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season. - Handle a high volume of inbound and outbound interactions with professionalism and care. - Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions. - Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously. - De-escalate tense situations with patience and composure, turning frustrated customers into loyal ones. - Navigate our CRM, internal tools, databases, and scripts with confidence and accuracy. - Consistently meet or exceed call center performance metrics without sacrificing quality, because great customer experience is what we're built on. - Stay engaged and hungry to learn; actively participate in all training, coaching sessions, and development opportunities. - Uphold all company policies, procedures, and compliance standards. Qualifications - High School Diploma or GED equivalent. - 1+ years of customer service experience in a contact center or retail environment. - Previous experience working in a remote or hybrid customer service environment. - Excellent verbal and written communication skills. - Solid computer proficiency, including comfort with CRM platforms and digital tools. - Exceptional attention to detail and the ability to multitask in a fast-moving environment. - Genuine passion for delivering outstanding customer experiences. - The ability to sit for extended periods and perform repetitive computer-based tasks. Requirements - Familiarity with iCasino or Online Sports Betting platforms (or just obsessed with sports and gaming). Benefits - 100% Remote: work from the comfort of your home (no commute during game day). - Be Part of the Action: support customers during the most exciting sports season of the year. - Gain Real Skills: hands-on experience in the fast-growing online gaming and sports betting industry. - Join a Collaborative Culture: we invest in your development from Day 1. - Internal Growth: we actively develop our people and create real pathways to expand your skills across the company. We're hiring people, not just filling seats.