• Handle inbound and outbound calls, emails, and messages in English and Spanish • Respond to tenant inquiries regarding rent payments, maintenance requests, and leasing • Assist with move-in/move-out coordination, lease renewals, and rental listings • Receive and log maintenance requests from tenants • Maintain property management systems such as AppFolio, Buildium, or Propertyware • Follow up on outstanding balances and issue payment reminders

• Help develop and execute policy strategies in U.S. state and local markets. • Identify and track proposed bills, regulations, and relevant policy positions. • Work closely with sales teams to affect the adoption of Samsara’s technologies. • Build and maintain strong relationships with relevant government officials. • Assist with legislative filings, comments, and testimonies. • Manage outside consultants to expand reach. • Collaborate in the creation of compelling content for policymakers.

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support • Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables • Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions • Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth • Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout • Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product • Own performance reporting and KPI tracking across the department, identifying trends and recommending action • Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes • Identify operational gaps and build the processes, tools, and documentation needed to close them • Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency • Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business • Evaluate new tools and technology to improve advisor experience and team productivity • Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk • Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support • Partner with team leads to resolve issues that require cross-functional or executive-level judgment • Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement • Use member feedback and sentiment data to proactively identify risk and design targeted interventions • Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience • Own regular reporting on department performance, program outcomes, and growth metrics • Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership • Prepare materials for town halls, leadership updates, and cross-functional presentations

• Create multichannel and integrated digital marketing strategies that engage our clients' audience and lead to successful conversion goals (donations, lead generation, etc.). • Build strong client relationships through effective communication and project management. • Plan and execute robust, creative and conversion-driven email campaigns. • Collaborate with our design and content teams to develop creative concepts and campaigns that attract, engage, and convert donors. • Work with our digital advertising team to implement and track best-in-class advertising campaigns across paid social, paid search, programmatic and connected TV. • Optimize digital marketing and fundraising campaigns to maximize ROI across channels. • Work within the marketing team to track, analyze and develop meaningful reporting for clients and proactively recommend next steps based on past performance. • Conduct audits of our clients' digital marketing and fundraising efforts to determine past performance and set benchmarks for future efforts. • Evaluate emerging tactics and techniques. Provide thought leadership and perspective for adoption where appropriate. • Research and stay up to date on what’s happening in and around the industry to learn about current content trends, develop unique ideas and anticipate consumer needs.