• Build deep expertise in Finxact technology and architecture to develop, manage, and support solutions using Finxact Core APIs and related technical capabilities • Partner with Tier 1 bank clients to solve complex business and technical challenges, troubleshoot issues, and advise on integration models, workflows, REST-based interfaces, third-party vendor connectivity, and best practices within the Finxact ecosystem • Support end-to-end client implementations by leading technical design sessions, gathering and analyzing application, ecosystem, process, and technology requirements, and translating them into scalable implementation solutions • Bridge technical execution and business needs by communicating complex concepts clearly to clients, ecosystem partners, and internal teams while serving as a subject matter expert on APIs, integration points, and product adoption • Develop and code core functionality and interfaces, participate in testing, documentation, deployment activities, and provide onboarding, training, product feedback, and implementation support throughout the client journey

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. • Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions. • Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms. • Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures. • Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions • Become a product expert and develop creative solutions and workflows that best meet customer needs • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases • Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Role Description We are looking for a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. You will manage support requests, troubleshoot technical issues, and ensure a seamless developer experience across the platform. You bring technical support skills with a foundational understanding of: - Software development - Automation - Data analysis Additionally, you have hands-on experience building and maintaining Power BI dashboards and reports, which support business insights. This role is important for maintaining and enhancing the developer experience. You will report to the Smart Automation Global Director. Main Responsibilities - Provide Level 1 technical support for the Developer Portal, including incident handling and service requests. - Be a first contact for users, ensuring response and resolution of issues. - Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access. - Escalate complex issues to Level 2/engineering teams with proper documentation and context. - Monitor system alerts and address potential issues. - Maintain support documentation, knowledge base articles, and standard operating procedures. - Collaborate with development and DevX teams to identify recurring issues and recommend improvements. - Support automation programs to improve support processes and reduce manual effort. - Create reports and insights on support trends, performance metrics, and user experience. Qualifications - Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience). - 2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role. - Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support. - Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools. - 1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows. - Knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts. Benefits - Medical, life and dental insurance - Asociacion Solidarista - International Share Save Plan - Flex Work/Work from home - Paid time off - Annual Performance Bonus - Education Reimbursement - Family Bonding - Bereavement Leave - Referral Program - And more