• Maintain accurate records of customer balances, payments, and outstanding amounts across monthly, bi-weekly, installment, and other payment arrangements. • Monitor failed and overdue payments across multiple payment platforms. • Follow up directly with customers and internal stakeholders until each outstanding payment is collected, escalated, or formally written off. • Manage collections conversations through email, text message, phone calls, and Circle direct messages. • Communicate firmly and professionally with customers regarding missed or failed payments while maintaining a positive relationship. • Regularly reconcile payment platform transactions against internal records to identify and resolve discrepancies promptly. • Manage chargebacks and payment disputes from beginning to end. • Gather relevant evidence, communication records, transaction details, and supporting documentation. • Prepare and submit complete dispute responses before payment platform deadlines. • Maintain clear records of dispute outcomes, refunds, reversals, and related decisions. • Work closely with the Operations Assistant responsible for managing the monthly commission cycle. • Ensure chargebacks, refunds, cancellations, and failed payments are reflected in the appropriate commission clawbacks and adjustments. • Prepare clean, accurate, and well-documented billing data that supports commission calculations. • Help ensure commission figures are finalized accurately and without unexpected adjustments at payout. • Serve as backup support for the commission cycle when needed. • Review and process customer referral and affiliate payout requests. • Verify eligibility, confirm payment information, and ensure payouts comply with company policies. • Apply referral and payout policies consistently. • Identify and escalate unusual cases that require management approval or a judgment call. • Follow, maintain, and improve written procedures for payment, collection, commission, and payout activities. • Maintain reliable trackers using Google Sheets, Excel, and other operational tools. • Keep a complete and organized paper trail so every payment-related decision can be reviewed by someone who was not involved in the original conversation. • Identify manual, confusing, repetitive, or error-prone processes and recommend practical improvements. • Support reporting, dashboard, and workflow automation projects already underway. • Help ensure important processes are documented and not dependent on tribal knowledge. • Work closely with the Operations Assistant, Operations Manager, sales managers, setter and dialer teams, and company leadership. • Confirm that payment, refund, cancellation, and commission information is aligned before numbers are finalized. • Escalate payment and collection issues early. • Whenever possible, provide a suggested solution when raising an issue rather than only identifying the problem.

• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers

• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers

• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers