Headquartered in Draper, Utah, Progressive Leasing is a publicly traded financial services company offering lease-purchase technology solutions and customized l
Collections Representative
Location
Utah
Posted
6 days ago
Salary
$17 / hour
Seniority
Senior
Job Description
Collections Representative
Progressive Leasing
• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers
Job Requirements
- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
Benefits
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
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Collections Representative
Progressive LeasingHeadquartered in Draper, Utah, Progressive Leasing is a publicly traded financial services company offering lease-purchase technology solutions and customized l
• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers
Collections Representative
Progressive LeasingHeadquartered in Draper, Utah, Progressive Leasing is a publicly traded financial services company offering lease-purchase technology solutions and customized l
• Responsible for outbound and inbound calls, collecting on accounts that are past due • Provide top tier support and service to our customers
• Empathetic resolution: You are Wealthsimple’s voice during delicate moments. • Strategic resolution: You manage the collections process end-to-end. • Maker-Owner mindset: You are on the front line of risk management operations, taking initiative and ownership. • Sought-after expertise: Master the mechanics of banking operations and become a highly specialized fintech expert.
• Handle sensitive client interactions regarding negative balances, failed deposits, or reversed transfers with empathy and respect. • Own the recovery journey end-to-end, investigating account issues and mapping out repayment plans. • Spot trends in failed transfers or account friction and work with Operations and Product teams to improve systems. • Master banking operations, clearing systems, and recoveries compliance, establishing yourself as a fintech expert.
