• Manage strategic partnerships with clients, serving as the main liaison. • Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis. • Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation. • Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value. • Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

• Enable Outcomes-Oriented Customer Engagement Function • Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise • Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation • Proactively identify opportunities to improve data-driven feedback loop for customer engagement function • Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact • Evaluate and Optimize Customer Engagement Strategy Performance • Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives • Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys • Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes • Lead Segmentation, Behavioral, and Journey Analytics • Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise • Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products • Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences • Influence Decision-Making Through Insight and Storytelling • Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise • Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs • Anticipate business questions and proactively develop insights to inform decision-making • Enterprise Collaboration • Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans • Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted • Support a coordinated approach to analytics across fragmented teams and capabilities

• Demonstrate proficiency in the Workday’s HCM and/or Financials product suite • Ability to work in diverse, fast-paced environment and effectively collaborate across teams • Provide guidance to partner and client resources during customer concerns • Ability to juggle multiple projects and issues simultaneously • Review and assess projects are on schedule per defined project timeline • Confirm the project is delivered within the budget outlined in the SOW • Be a liaison for sales and partner relations by providing partner implementation success data

Role Description This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one. - Own enterprise customer success as the first post-sales hire - Set the standard and build the foundation for the customer success function - Drive retention, adoption, and strong outcomes for enterprise customers - Operate as an individual contributor with a team built around you over time - Help define processes and best practices from the ground up Qualifications - 2-5 years of customer success experience at a high-growth, well-respected startup - Enterprise customer success experience, specifically from a startup environment - Track record as one of the earliest customer success hires at a previous company - Likeable, personable, and easy to work with Benefits - Compensation: $110K-$130K base, $120K-$145K OTE, plus equity Company Description Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient.