Role Description This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one. - Own enterprise customer success as the first post-sales hire - Set the standard and build the foundation for the customer success function - Drive retention, adoption, and strong outcomes for enterprise customers - Operate as an individual contributor with a team built around you over time - Help define processes and best practices from the ground up Qualifications - 2-5 years of customer success experience at a high-growth, well-respected startup - Enterprise customer success experience, specifically from a startup environment - Track record as one of the earliest customer success hires at a previous company - Likeable, personable, and easy to work with Benefits - Compensation: $110K-$130K base, $120K-$145K OTE, plus equity Company Description Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient.

Role Description As a Customer Experience Manager, you will lead and manage the customer support specialists within the customer experience team. The focus is on team performance, response rates, and overall service quality rather than day-to-day client interaction, though you may step in on escalations. You will own the systems, metrics, and coaching that keep a growing support function running smoothly. Responsibilities - Manage and oversee a team of customer support specialists - Own performance metrics, response rates, and overall service quality - Coach and develop the team as the support function scales - Handle escalations as needed - Build and refine the processes that support a rapidly growing customer base Qualifications - At least 2 years of experience managing or leading a team - Payroll industry experience - Background as an individual contributor before moving into management - Strong grasp of support performance metrics and team operations - Bonus: experience from a comparable payroll or HR-tech company Benefits - Competitive base, commensurate with experience Company Description Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands.

Role Description Teachstone is seeking a dynamic Partnership Success Manager (PSM) who recognizes that our success is deeply linked to our clients' outcomes. The ideal candidate is passionate about fostering meaningful, high-value client relationships and ensuring clients can achieve their goals using Teachstone solutions. As a key member of the Teachstone team, you will focus on client satisfaction, retention, and success by aligning Teachstone’s offerings with client needs, providing proactive support, and serving as a trusted advisor. If you are a detail-oriented self-starter dedicated to high-quality client interactions and results-driven engagement, we want to hear from you. Qualifications - Bachelor’s degree in education or a related field, or equivalent experience. - Three to five years in a client success, account management, service delivery/implementation, or related role. - Proven ability to manage complex client relationships, build trust, and drive client success. - Understanding of educational structures and best practices in child and teacher development. - Exceptional written and verbal communication skills, with a talent for building rapport and engaging with clients effectively. - Willingness to travel as needed, up to 25%. - Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite). - Knowledge of the Classroom Assessment Scoring System (CLASS®) and Teachstone products is a plus. - Experience with Salesforce or similar CRM software is preferred. Requirements - Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions. - Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships. - Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs. - Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients. - Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently. - Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success. - Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship. - Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services. - Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs. - Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration. - Develop and deliver engaging presentations and webinars to clients, showcasing features, updates, and strategies for maximizing the impact of Teachstone solutions. - Identify and implement opportunities for process improvement within the Partnership Success team to enhance client outcomes. - Perform other duties that align with the Partnership Success Manager role and support organizational goals. Benefits - Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. - Salary Range: $70,000 - $75,000 base + $35,000 variable, determined by your experience, skills and internal equity. - Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

• Own a portfolio of customer accounts, serving as their main point of contact throughout the customer lifecycle • Lead new customer onboarding, ensuring accounts are configured correctly and users are trained on core platform functionality • Conduct regular check-ins and business reviews with customers to monitor product adoption and account health • Identify at-risk accounts early and work with the Customer Success team to develop and execute retention plans • Spot opportunities for upsell or expansion and coordinate with the sales team to pursue them • Track and report on key account metrics such as adoption, satisfaction, and renewal likelihood • Partner with the Customer Support Specialist team to ensure a seamless, consistent customer experience • Relay customer feedback and feature requests to the Product team to help inform the roadmap • Maintain accurate and up-to-date account records and notes in our Customer Success platform (e.g. Gainsight, ChurnZero, or similar) • Support the renewal process by preparing customers for upcoming contract discussions • Help support the onboarding of newly acquired customers as Alt Legal grows through M&A, guiding them into our tools, processes, and support model