• Enable Outcomes-Oriented Customer Engagement Function • Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise • Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation • Proactively identify opportunities to improve data-driven feedback loop for customer engagement function • Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact • Evaluate and Optimize Customer Engagement Strategy Performance • Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives • Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys • Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes • Lead Segmentation, Behavioral, and Journey Analytics • Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise • Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products • Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences • Influence Decision-Making Through Insight and Storytelling • Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise • Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs • Anticipate business questions and proactively develop insights to inform decision-making • Enterprise Collaboration • Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans • Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted • Support a coordinated approach to analytics across fragmented teams and capabilities

• Demonstrate proficiency in the Workday’s HCM and/or Financials product suite • Ability to work in diverse, fast-paced environment and effectively collaborate across teams • Provide guidance to partner and client resources during customer concerns • Ability to juggle multiple projects and issues simultaneously • Review and assess projects are on schedule per defined project timeline • Confirm the project is delivered within the budget outlined in the SOW • Be a liaison for sales and partner relations by providing partner implementation success data

Role Description This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one. - Own enterprise customer success as the first post-sales hire - Set the standard and build the foundation for the customer success function - Drive retention, adoption, and strong outcomes for enterprise customers - Operate as an individual contributor with a team built around you over time - Help define processes and best practices from the ground up Qualifications - 2-5 years of customer success experience at a high-growth, well-respected startup - Enterprise customer success experience, specifically from a startup environment - Track record as one of the earliest customer success hires at a previous company - Likeable, personable, and easy to work with Benefits - Compensation: $110K-$130K base, $120K-$145K OTE, plus equity Company Description Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The culture is type A, outgoing, social, and resilient.

Role Description As a Customer Experience Manager, you will lead and manage the customer support specialists within the customer experience team. The focus is on team performance, response rates, and overall service quality rather than day-to-day client interaction, though you may step in on escalations. You will own the systems, metrics, and coaching that keep a growing support function running smoothly. Responsibilities - Manage and oversee a team of customer support specialists - Own performance metrics, response rates, and overall service quality - Coach and develop the team as the support function scales - Handle escalations as needed - Build and refine the processes that support a rapidly growing customer base Qualifications - At least 2 years of experience managing or leading a team - Payroll industry experience - Background as an individual contributor before moving into management - Strong grasp of support performance metrics and team operations - Bonus: experience from a comparable payroll or HR-tech company Benefits - Competitive base, commensurate with experience Company Description Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands.