• Ensure accurate and timely qualification of patient orders for Positive Airway Pressure (PAP) devices. • Review referral documentation and verify insurance eligibility and coverage requirements. • Enter patient information into the electronic medical record (EMR) system accurately. • Work collaboratively with referral sources and internal sales teams to obtain missing documentation. • Provide patients with clear information regarding insurance coverage and benefits. • Maintain knowledge of payer guidelines, company workflows, and industry regulations.

• Responsible for the sales performance of the assigned customer base • Work collaboratively with regional and corporate resources to increase sales • Proficient at account penetration, strategic planning, consultative selling • Build relationships with internal and external customers • Engage with local suppliers and business reviews to discuss growth opportunities

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Differentiate AbbVie’s value proposition with health providers assigned.