• Support orthopedic revenue cycle and denial management operations • Understand the full revenue cycle, including coding, claim submission, payer follow-up, denial resolution, and appeals • Initially focus on orthopedic denials and ERISA appeals • Support billing, coding, accounts receivable, claims follow-up, and denial management needs across multiple specialties

• Promote ANI’s PCG for Acute Gouty Arthritis through clinical education and strategic engagement with targeted HCPs. • Build and execute territory-specific plans to drive physician awareness, patient identification, and market growth. • Educate providers and staff on treatment access, insurance coverage, and documentation requirements. • Coordinate with internal teams including Market Access, Patient Support Services, and Medical Affairs to ensure seamless patient onboarding and therapy initiation. • Maintain detailed communication logs and follow-up documentation to support continuity of care. • Cold call and engage new accounts across Primary Care, Podiatry, and Orthopedics. • Collaborate with cross-functional teams to ensure logistical readiness and patient support. • Contribute to building and scaling a new commercial footprint within an expanding Acute Care business. • Demonstrate compliance and integrity in all interactions.

Role Description The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. Qualifications - Strong written and verbal communication - Knowledge of RealSuite and other BGIS applications (1-3 years experience) - Strong customer-oriented skills (1-3 years experience) - Strong administrative and organizational skills (1-3 years experience) - Analytical and problem-solving skills (1-3 years experience) - Ability to work independently (1-3 years experience) - Strong attention to detail and data accuracy (1-3 years experience) - Excel experience in managing large amounts of data (1-3 years experience) - Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up (1-3 years experience) - Experience working in a Shared Service environment (1 year experience) Requirements - Manage work orders to completion in BGIS or client-based web application. - Facilitate alignment of client required services with contracts, schedules, and Pos. - Review work orders to determine if invoiceable or non-invoiceable. - Schedule access for internal and external service providers with the facility when required. - Prepare weekly/monthly summaries of work order performance for internal and external service providers. - Follow up with internal and external service providers to ensure all SLA’s are achieved. - Review compliance documentation and upload to RealConnect. - Create on demand work orders for service delivery. - Ensure client required supporting documentation for quote and invoice submissions are provided. - Review and submit all estimates to the required approver(s) following client quote process. - Generate required data for SLA Scorecard. - Available to work evenings and weekends. - Other duties as assigned. Benefits - This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

Role Description A patient engagement specialist is responsible for providing expert customer support to patients virtually or over the phone. This role will help State Health Plan patients navigate the healthcare system, find appropriate levels of care, and support with admissions and discharges to local hospital systems. Essential Duties/Responsibilities: - Speak to State Health Plan members over the phone to schedule appointments, navigate the healthcare system, and coordinate admissions and discharges from local hospitals. - Coordinate patient needs across all primary care and specialty care departments within Wilmington Health. - Call patients after hospital discharge to appropriately schedule follow up appointments. - Ensure State Health Plan patients have referrals set up appropriately in EHR and state portal systems. - Maintain effective communication across clinical and non-clinical departments to ensure patients’ needs are met. - Possess strong problem-solving skills, technical expertise, and a customer-focused approach, with a high level of professionalism in handling sensitive medical information. - Help patients understand the appropriate level of care based on clinical issues. - Accurately record patient information and communications in EHR system. - Responsible to respond to/triage patient phone calls and messages as appropriate. - Performs other duties as assigned within the scope of practice for their license/certification. Qualifications - Active CMA/RMA/LPN Certification from an accredited association. - Successfully completed and passed an accredited Associates Degree program in Medical Assisting or an accredited CMA program. - Proficiency in Microsoft Office Suite. - Excellent customer service skills. - Ability to use a computer, laptop camera, headset, and other office equipment to speak to patients over the phone and through virtual software. Requirements - 2+ years clinical experience (preferred). ADA Physical Demands - Standing: Occasionally - Sitting: Continuously - Walking: Occasionally - Kneeling/Crouching: Rarely - Lifting: Rarely Competencies - General Analytical Skills - Goal Oriented - Independence - Data Analysis, Entry, and Reporting - Communication/Interpersonal Relationships - Organizational Skills/Time Management - Professionalism/Integrity/Responsibility - Teamwork/Collaboration - Process Focus - Dependability/Punctuality - Judgment/Decision Making/Problem Solving - Quality/Quantity - Initiative/Efficiency