SmartConcept AG ist spezialisiert auf Mystery Shopping, Customer Experience und Marktforschung. Wir unterstützen Unternehmen aus verschiedensten Branchen dabei, Servicequalität messbar zu machen und Kundenerlebnisse nachhaltig zu verbessern. Mit professionellen Testkundenprogrammen, Kundenbefragungen und individuellen Analysen helfen wir unseren Auftraggebern, Beratungsqualität, Service und Prozesse aus echter Kundensicht zu bewerten und gezielt weiterzuentwickeln.
Mystery Shopper
Location
Switzerland
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Mystery Shopper
Smart Concept AG
Role Description Hast du Freude daran, die Servicequalität bekannter Unternehmen zu testen und dabei Geld zu verdienen? Dann werde Teil unseres Mystery-Shopper-Teams. Aufgaben: - Durchführung von Mystery-Shopping-Besuchen in verschiedenen Geschäften und Dienstleistungsunternehmen. - Bewertung der Kundenservice-Standards, Verkaufsprozesse und Produktpräsentationen anhand vordefinierter Kriterien. - Verfassen detaillierter Berichte über die Kundenerlebnisse und die Einhaltung der Qualitätsstandards. Qualifications - Mindestalter: 18 Jahre. - Gute Beobachtungsgabe und Genauigkeit. - Zuverlässige und selbstständige Arbeitsweise. - Sicherer Umgang mit Smartphone und Computer. - Interesse an Kundenservice und Marktforschung. Benefits - Flexibilität: Du entscheidest selbst, wann und wo du Aufträge übernimmst. - Faire Vergütung: Bezahlung auf Honorarbasis. - Umfassende Unterstützung: Detaillierte Anweisungen vor jedem Einsatz. - Abwechslungsreiche Einsätze: Spannende Aufträge in unterschiedlichen Branchen. - Dein Beitrag: Dein Feedback trägt nachhaltig zur Verbesserung des Kundenservice bei. Company Description SmartConcept AG ist spezialisiert auf Mystery Shopping, Customer Experience und Marktforschung. - Wir unterstützen Unternehmen aus verschiedensten Branchen dabei, Servicequalität messbar zu machen und Kundenerlebnisse nachhaltig zu verbessern. - Mit professionellen Testkundenprogrammen, Kundenbefragungen und individuellen Analysen helfen wir unseren Auftraggebern, Beratungsqualität, Service und Prozesse aus echter Kundensicht zu bewerten und gezielt weiterzuentwickeln.
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