• Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels • Manage multiple issues/cases at one time simultaneously based on workload • Interact with customers related to written escalated concerns in public and/or social media platforms • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution • Identify opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis • Required to log and track each issue in multiple tracking systems for the purpose of generating reports • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date

Role Description Days of Working: Monday to Friday - 6.30am - 3pm General Aims: - To provide and maintain an efficient service to all areas under your control following best practice within the company ethos. - To comply with food safety and health & safety legislation in all areas of responsibility. - To operate the Company’s business to meet business objectives following the company’s policies and procedures. - Ensuring high standards of personal appearance and dress, as laid down in company policies, and offering service of a polite, efficient and professional manner. Key Responsibilities: - To provide food and beverages to the highest standard within the financial limitations set for the contract. - To prepare menus and order foodstuffs in accordance with requirements, using only products agreed from nominated suppliers. - To ensure that all foodstuffs are prepared and packaged following the company Food Safety System and in line with current legislation. - To charge for all sales such prices as agreed by your line manager/the client. - To hold all monies received in a secure place. - To keep cash and stock levels within the target figures set. - To keep cash purchases to a minimum, observing financial targets set by the Operations Manager. - To prepare records of sales and complete required Company bookwork, complying with any additional bookkeeping systems. - Assist the Catering Manager to monitor performance weekly/monthly by taking stock, reviewing results, and taking remedial action where necessary. - Liaise with Catering Manager to compile the annual budget in the standard format so that weekly targets are agreed. Carry out any adjustments necessary as agreed with the Catering Manager and Client. - Attend weekly meetings with the manager/client so that forthcoming events are discussed and all business requirements are met. - Hold catering team member meetings as appropriate. - To comply with all Company policies and regulations in respect of Food Safety, Health and Safety at Work and to ensure the highest standards of kitchen practice and hygiene. - To operate and maintain a cleaning rota to ensure hygiene standards are met. - To ensure that each day sufficient Team Academy Members are allocated to all locations in order that they can cope with food preparation needs and service requirements. - To rotate Team Academy Members to maximise learning and maintain job interest. - To ensure correct selection and recruitment of team members, including induction and documentation, so that an adequate structure is maintained. - To induct and train new team members, recording and supervising their performance following induction and probationary period guidance. - To support all team members with online learning and ensure that all mandatory training is completed within the given timescales. - To ensure all team members receive performance review/job chats annually in order to establish future development needs. - To identify the training and development needs of your team, making provisions for the development to be carried out and maintaining Catering Team Member Records as necessary using company documentation or systems. - To carry out any required disciplinary action, as set out in the Colleague Handbook, having first referred to the Operations Manager and company HR team. - To maintain the highest level of customer contact, keeping complaints to a minimum and ensuring these are dealt with professionally and promptly. - To promptly identify to the client via the Catering Manager any working hazards or sub-standard equipment which could provide a barrier to your achievement of any of the above. - To communicate with the Catering Manager any relevant feedback or information specific to the contract. - To guard against pilferage, misuse or abuse of all Company or client monies, goods and equipment. - To ensure that no work or food preparation of a personal nature is carried out on the client’s premises without the client and Company’s express permission. - To organise special days and other regular offers and initiatives promoting the facilities and Company’s name. - To ensure sufficient team members to cover the contract during holiday and sickness periods. - To promote good, pleasant customer relations in a professional manner. Company Description OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Benefits - ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. - 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. - 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Segment: Enterprise (5000+ employees) Vertical: HiTech The Sr Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. - Support territory strategy and planning to improve vertical agreement, account use case targeting and execution - Provide input to AE during the account planning process based on territory strategy and recommendation - Ensure recommendation to territory strategy and account planning is aligned with Now Value principles - Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. - Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model - Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle - Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes - Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: - Current location in the Bay Area, California strongly preferred. California required. - Consistently meets or exceeds annual quotas while selling transferable solutions - 7+ years success in selling transferable [CSM/FSM/CRM] platform software - 5+ years experience as a quota carrying AE, Sales Specialist or equivalent - 3+ years success in full cycle ownership within Enterprise segment (5K+EE) - Understanding of business sales processes - Travel required: 30-50% - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. For positions in this location [Bay Area], we offer a base pay of $139,400 - $205,000plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Tutoring students in executive function skills • Working in an online or school-based environment • Collaborating with other educators and caregivers • Providing support for students' academic needs • Tailoring instruction to individual students' requirements