UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Supervisor - Paid Family Leave
Location
United States
Posted
3 days ago
Salary
$60.2K - $107.4K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Supervisor - Paid Family Leave
UnitedHealth Group
Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This role is critical to Financial Protection Operations by providing leadership to the PFL operations team, driving team development, supporting culture and DE&I initiatives, as well as supporting service excellence. The PFL Supervisor is responsible for leading a team of Specialists who process PFL Claims. The candidate will work to improve quality and exceed service level agreements, support and lead pilots and process improvements. This will include: - Supporting new hire interviewing, selection, and onboarding - Sharing best practices and leveraging leadership insights to coach and manage the team to achieve goals - Supporting escalations, leadership inquiries, and all HR functions This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 5+ years of experience analyzing and solving problems in an office, claims OR customer service environment - 2+ years of experience handling Paid Family Leave claims, with working knowledge of PFL products, policy provisions, and claims adjudication processes - 1+ years of supervisory / leadership experience - Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Proficiency with Windows PC applications and Microsoft Office products including Microsoft Word, Microsoft Excel, and Microsoft Teams - Ability to work full-time (40 hours/week), Monday - Friday Requirements - 2+ years of claims, appeals OR grievance experience - Experience providing feedback, coaching, and explanations to others including mentorship Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Salary range from $60,200 - $107,400 annually based on full-time employment Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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