Senior Customer Success Manager, B2B2C eCommerce
Location
Arizona + 3 moreAll locations: Arizona | Colorado | Illinois | Virginia
Posted
3 days ago
Salary
$103.8K - $173K / year
Seniority
Senior
Job Description
Senior Customer Success Manager, B2B2C eCommerce
McKesson
• Manage a portfolio of strategic eCommerce customers • Develop and execute account strategies • Drive profitable growth through account expansion • Monitor business performance and analyze data • Lead Quarterly Business Reviews (QBRs) and strategic planning sessions • Build and maintain trusted relationships with senior customer stakeholders • Identify risks proactively and develop mitigation plans
Job Requirements
- Degree or equivalent experience
- Typically requires 7+ years of relevant experience in Customer Success, Account Management, Client Management, Strategic Partnerships, Sales, or related commercial roles
- Experience managing large, complex, or strategic customer accounts
- Strong analytical and financial acumen with experience evaluating revenue performance and business trends
- Must possess the ability to partner effectively across multiple departments to achieve customer and business objectives.
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Total Rewards program
Related Guides
Related Categories
Related Job Pages
More Ecommerce Jobs
Digital Experience Designer
Remote Talent LATAMWe Find You Amazing Marketing Employees from Latin America!
Role Description We're looking for a Digital Experience Designer who is passionate about creating intuitive, visually engaging, and user-centered digital experiences. In this role, you'll lead the design of modern websites and digital products, from user flows and wireframes to polished interfaces and developer-ready design systems. While you'll occasionally contribute to digital product design, the majority of your work will focus on website redesigns, optimization projects, and conversion-focused user experiences, collaborating closely with product managers, developers, and stakeholders to bring exceptional digital experiences to life. What You'll Own - User Experience & Information Architecture - Design intuitive user journeys, navigation structures, and information architecture that support business goals and user needs. - Define end-to-end user flows for onboarding, browsing, task completion, and engagement. - Translate business requirements into thoughtful, user-centered experiences. - Wireframing & Prototyping - Create low-fidelity wireframes to explore layouts, functionality, and user interactions. - Develop interactive prototypes in Figma to validate concepts, gather stakeholder feedback, and support product decisions. - Iterate designs based on usability feedback and project requirements. - UI Design & Visual Systems - Design modern, responsive, high-fidelity interfaces for websites and digital experiences. - Create production-ready UI using reusable components, responsive layouts, design tokens, and accessibility best practices. - Ensure consistency across typography, spacing, color, interaction patterns, and visual hierarchy. - Design Systems - Build, maintain, and evolve scalable design systems that improve consistency and accelerate development. - Define reusable UI components, documentation, accessibility standards (WCAG 2.1+), and interaction guidelines. - Collaborate with developers to ensure accurate implementation of design systems. - Collaboration & Design Delivery - Partner with product managers, developers, QA teams, and stakeholders throughout the design process. - Participate in design reviews, sprint planning, and collaborative workshops. - Prepare organized Figma files, design specifications, annotated workflows, and developer handoff documentation to ensure smooth implementation. Qualifications - 2+ years of experience as a UX Designer, UI Designer, Product Designer, Digital Experience Designer, or similar role. - Strong experience designing modern, responsive websites and digital experiences. - Advanced proficiency in Figma, including components, Auto Layout, prototyping, and design systems. - Solid understanding of UX principles, user-centered design, information architecture, and interaction design. - Experience creating wireframes, prototypes, user flows, and high-fidelity interfaces. - Experience redesigning and optimizing websites for usability and conversion. - Experience designing websites on Shopify and/or WordPress. - Proficiency with Adobe Creative Suite (Photoshop, Illustrator, XD, or related tools). - Ability to collaborate effectively with developers and cross-functional teams. - Strong English communication skills (written and verbal). Nice to Have - Experience designing SaaS platforms or digital products. - Agency experience working with multiple clients and projects. - Experience conducting usability testing or user research. - Familiarity with accessibility standards (WCAG 2.1+). - Bachelor's degree in Design, Human-Computer Interaction, Visual Communications, or a related field. Requirements - Full-time position - 100% remote (LATAM) - Salary: Starting at $3,000 USD/month (negotiable based on experience). - Independent Contractor - Unlimited PTO - Local holidays recognized - Work-from-home equipment stipend - Opportunity to work with a highly collaborative and innovative U.S.-based digital agency - This position is only open to candidates residing in Latin American (LATAM) countries. - Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - Resumes must be submitted in English. - Applications that do not meet these criteria will be automatically rejected.
Digital Experience Designer
Remote Talent LATAMWe Find You Amazing Marketing Employees from Latin America!
• Design intuitive user journeys, navigation structures, and information architecture that support business goals and user needs. • Define end-to-end user flows for onboarding, browsing, task completion, and engagement. • Translate business requirements into thoughtful, user-centered experiences. • Create low-fidelity wireframes to explore layouts, functionality, and user interactions. • Develop interactive prototypes in Figma to validate concepts, gather stakeholder feedback, and support product decisions. • Iterate designs based on usability feedback and project requirements. • Design modern, responsive, high-fidelity interfaces for websites and digital experiences. • Create production-ready UI using reusable components, responsive layouts, design tokens, and accessibility best practices. • Ensure consistency across typography, spacing, color, interaction patterns, and visual hierarchy. • Build, maintain, and evolve scalable design systems that improve consistency and accelerate development. • Define reusable UI components, documentation, accessibility standards (WCAG 2.1+), and interaction guidelines. • Collaborate with developers to ensure accurate implementation of design systems. • Partner with product managers, developers, QA teams, and stakeholders throughout the design process. • Participate in design reviews, sprint planning, and collaborative workshops. • Prepare organized Figma files, design specifications, annotated workflows, and developer handoff documentation to ensure smooth implementation.
E-Commerce, DTC Coach
LelandAccess coaching, courses, and content powered by 1,000+ career and admissions experts.
• Teach core e-commerce strategy, direct-to-consumer marketing, and brand development skills • Help clients manage e-commerce platforms and optimize product listings and conversion rates • Guide clients on customer acquisition, customer retention, digital marketing, SEO for e-commerce, market research, and fulfillment & logistics • Apply emerging tools like AI fundamentals and AI automation to their e-commerce work • Offer resume review, LinkedIn review, cover letter guidance, and interview prep • Support clients pursuing freelancing opportunities
• Du entwickelst und erweiterst Shopify Themes (Online Store 2.0) für unsere Kundenprojekte – von der Section bis zum kompletten Rebuild • Du setzt Figma-Designs pixelgenau in sauberen, performanten Code um (Liquid, HTML5, CSS, Vanilla JavaScript) • Du arbeitest mit Metafields und Metaobjects, um flexible, skalierbare Shop-Strukturen zu bauen • Du implementierst CRO-Features und A/B-Test-Varianten in enger Abstimmung mit Design und Data • Du verantwortest deine Projekte end-to-end: Umsetzung, Qualitätssicherung, Go-live • Du arbeitest mit Git/GitHub in einem strukturierten Entwicklungs-Workflow



