• Provide technical advice and support for monitoring, evaluation, accountability and learning (MEAL) to a range of program design and implementation issues. • Support the development and contribute to the implementation of agency-wide strategies, standards, tools and best practices in MEAL. • Provide MEAL-related technical solutions to CP teams. • Contribute to, and in some cases lead, the development of the MEAL portions of the technical design for proposals. • Support the customization and design of digital forms for data collection. • Support capacity strengthening initiatives in MEAL for staff and partner through helping develop learning and training strategies and agendas/curriculums.

Role Description Mercier Consultancy is currently offering an exciting opportunity for a Logistics & Delivery Advisor with Dutch and English based in Bulgaria. This role is ideal for Dutch-speaking professionals with strong communication skills who enjoy helping customers and solving logistics and delivery-related inquiries. As part of an international team, you'll support customers with shipment tracking, delivery updates, and order-related questions while building valuable experience in a fast-paced and growing industry. Living in Bulgaria offers an excellent quality of life, combining modern city living with rich history, beautiful landscapes, and a low cost of living. Whether you choose the vibrant capital of Sofia or another dynamic city, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European countries. Bulgaria is known for its friendly locals, fast-growing international business sector, and excellent work-life balance, making it an attractive destination for professionals seeking both career growth and an enjoyable lifestyle. - Deliver top-notch customer support via phone, email, or chat in Dutch and English. - Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners. - Ensure every interaction is professional, efficient, and leaves customers with a positive impression. - Stay up to date on client policies, products, and services. Qualifications - Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above). - Proven computer skills, including MS Office and Google Suite. - Great communication, organization, and problem-solving skills. - Previous customer support experience (logistics/delivery experience is a plus). - High school diploma or equivalent. Benefits - Join a friendly, international team. - Grow your career in logistics and customer service. - Make a real impact every day. - Fully paid training. - Stable job and career development opportunities. - Attractive salary. - Additional health insurance. - More than fifty benefits and services to choose from. - Positive international working environment. - Support and learning. - Employee referral bonuses. - Financial support during relocation.

• Support new franchise launches, including in-store setup, marketing activations, and operational readiness • Provide one-on-one coaching and business guidance to franchise owners • Assist franchisees with sales strategies, networking opportunities, and local business development efforts • Train new and existing franchise owners on operational systems, processes, and brand standards • Identify operational challenges and implement practical solutions to improve performance • Collaborate with franchisees to drive marketing initiatives and local market growth • Develop, enhance, and maintain training materials, Success Guides, and educational resources • Work closely with corporate leadership on special projects and brand initiatives • Participate in Discovery Day events and support franchise candidate education • Attend industry events, conferences, trade shows, and franchise meetings • Ensure franchisees remain aligned with brand standards and operational programs • Partner with internal teams to identify field trends, training opportunities, and best practices

• Support new franchise launches, including in-store setup, marketing activations, and operational readiness • Provide one-on-one coaching and business guidance to franchise owners • Assist franchisees with sales strategies, networking opportunities, and local business development efforts • Train new and existing franchise owners on operational systems, processes, and brand standards • Identify operational challenges and implement practical solutions to improve performance • Collaborate with franchisees to drive marketing initiatives and local market growth • Develop, enhance, and maintain training materials, Success Guides, and educational resources • Work closely with corporate leadership on special projects and brand initiatives • Participate in Discovery Day events and support franchise candidate education • Attend industry events, conferences, trade shows, and franchise meetings • Ensure franchisees remain aligned with brand standards and operational programs • Partner with internal teams to identify field trends, training opportunities, and best practices