• Support new franchise launches, including in-store setup, marketing activations, and operational readiness • Provide one-on-one coaching and business guidance to franchise owners • Assist franchisees with sales strategies, networking opportunities, and local business development efforts • Train new and existing franchise owners on operational systems, processes, and brand standards • Identify operational challenges and implement practical solutions to improve performance • Collaborate with franchisees to drive marketing initiatives and local market growth • Develop, enhance, and maintain training materials, Success Guides, and educational resources • Work closely with corporate leadership on special projects and brand initiatives • Participate in Discovery Day events and support franchise candidate education • Attend industry events, conferences, trade shows, and franchise meetings • Ensure franchisees remain aligned with brand standards and operational programs • Partner with internal teams to identify field trends, training opportunities, and best practices

• Support new franchise launches, including in-store setup, marketing activations, and operational readiness • Provide one-on-one coaching and business guidance to franchise owners • Assist franchisees with sales strategies, networking opportunities, and local business development efforts • Train new and existing franchise owners on operational systems, processes, and brand standards • Identify operational challenges and implement practical solutions to improve performance • Collaborate with franchisees to drive marketing initiatives and local market growth • Develop, enhance, and maintain training materials, Success Guides, and educational resources • Work closely with corporate leadership on special projects and brand initiatives • Participate in Discovery Day events and support franchise candidate education • Attend industry events, conferences, trade shows, and franchise meetings • Ensure franchisees remain aligned with brand standards and operational programs • Partner with internal teams to identify field trends, training opportunities, and best practices

• Support national account strategies for multi-region rental partners by executing day-to-day account management activities • Maintain data accuracy and coordinate with cross-functional teams to deliver a consistent, high-quality partner experience • Drive renewals, adoption, and performance insights across distributed portfolios • Serve as a brand ambassador for Zillow Group, representing the interests of the company, advertisers, and industry partners • Mentor and educate partners on Zillow’s products and services to achieve shared goals • Conduct regular business reviews with partners to assess goals, analyze results, and provide recommendations • Analyze data and communicate insights to identify strengths and opportunities for partners • Demonstrate expertise in local real estate trends, compliance, and market activity • Utilize Zillow’s tech stack, including Salesforce and analytics tools, to manage business and client relationships • Represent the voice of the customer to influence product, marketing, and sales process improvements • Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction

• Manage Merger & Acquisition post-closing distributions from start to finish • Analyze and interpret complex shareholder allocation data in Excel spreadsheets • Work with various banks and other parties to ensure shareholders receive their transaction proceeds • Maintain strong relationships with key internal and external clients • Investigate complicated analytical questions and communicate findings to clients • Partner internally with senior managers for timely resolution of client issues