• Writes correct and consistent code using both knowledge and expertise (backend, frontend, and devops). • Develops and maintains full-stack web applications using React on the frontend and Node.js on the backend. • Designs, builds, and integrates APIs and backend services to support product functionality and system integrations. • Reviews code efficiently and give feedback on it. • Communicates and justifies technical decisions via design docs, tech talks and documentation. • Mentors Junior Engineers via Pairing, Feedback, PR Review and 1:1's. • Delivers complex product to QA that is fully developed and bug-free. • End-to-end responsibility for getting production-ready features to the finish line.

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift via ticketing tool, by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA) • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Ability to multitask, prioritize, and work under pressure • Document diagnostic steps and create reusable solutions for future incidents • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects

• Own and evolve Epic's native iOS app across iPhone and iPad • Own the reading experience • Own offline reading, in-app purchases, and the App Store release pipeline • Drive the app's performance, stability, and quality • Partner with Epic's Android engineer and the backend and web teams on shared features • Grow into a cross-platform mobile engineer over time

• Serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows. • Help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. • Establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem.