• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift via ticketing tool, by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA) • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Ability to multitask, prioritize, and work under pressure • Document diagnostic steps and create reusable solutions for future incidents • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects

• Own and evolve Epic's native iOS app across iPhone and iPad • Own the reading experience • Own offline reading, in-app purchases, and the App Store release pipeline • Drive the app's performance, stability, and quality • Partner with Epic's Android engineer and the backend and web teams on shared features • Grow into a cross-platform mobile engineer over time

• Serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows. • Help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. • Establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem.

• Responsible for designing, proposing, developing, and delivering technical solutions for systems and integrations • Work across all stages of development for projects requested by business stakeholders to the IT department • Be part of a multidisciplinary team and take responsibility for the full software development lifecycle • Participate in software development projects, proposing, developing, and delivering technical solutions that are secure and scalable • Have experience working as a Full-Stack developer • Familiarity with development best practices • Collaborate with other team members to resolve existing challenges • Write, code, and test software for the systems being developed • Identify and fix bugs • Maintain existing systems