• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success • Drive engagement and/or strategy, leveraging our multi-cloud agentic platform • Drive innovation and implementation efficiency gains, leveraging AI in every phase of project execution, utilizing both Salesforce and Third-Party AI Products • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals • Coach and partner with customer executives • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program • Proactively build and expand business relationships which enable better account penetration and development of client partnerships • Anticipates, mitigates, and manages risk to Salesforce and the customer. Takes decisive program action to address risk profiles ensuring every customer achieves successful desired outcomes. • Lead the overall program and the group of PMs under him/her • Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. • Provide coaching, inspiration, and uplift the respective skills of team members. • Identify and manage interdependencies of multiple workstreams within the managed program • Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers. • Manage the planning, work-stream operations, deliverables, milestones, staffing and financials (i.e. forecasting, budgeting and revenue management). • Have difficult data-driven customer conversations regarding budget, resources, timelines and formally collect and communicate outcomes of those meetings.

• Own the paid acquisition strategy, roadmap, and budget across Meta, Google, and emerging channels — holding full accountability for CAC, ROAS, and revenue targets across B2C and B2I • Lead and grow a team of paid media professionals, setting clear direction, raising the standard of work, and building the skills and structure the team needs to scale • Partner with our external agency and cross-functional teams — creative, merchandising, ecommerce, and finance — to align paid investment with company priorities and maximize return • Design and run a rigorous, continuous testing program across creative, audience, bid strategy, and landing pages, translating results into fast, evidence-based decisions • Build reporting and forecasting that gives leadership clear, honest visibility into spend, acquisition performance, and where the business is headed • Analyze the full paid customer journey — from first impression through conversion — to surface high-impact optimization opportunities both in-channel and on-site

Role Description We’re seeking a strong Associate Director, Retail Media (Search) specializing in Search Advertising to plan strategies and manage search advertising campaigns for our enterprise customers. The goal of customer success associate directors at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement. This is a results-driven role requiring expertise in ecommerce advertising, strong analytical skills, and a proactive approach to campaign management. You will lead and manage a small team of 1-2 direct reports. This is a remote role in the U.S. with a strong preference given to candidates located on the East Coast. What You’ll Do - Deeply understand customer goals and business needs, then build and manage a joint success plan that maps CommerceIQ's platform capabilities to measurable outcomes. - Develop competitive strategies that align with customer goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business. - Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces. - Drive measurable improvement in customer KPIs — including ROAS, CPCs, and total sales, and consistently demonstrate the ROI of CommerceIQ’s platform throughout the engagement. - Analyze campaign performance data to identify trends, insights, and actionable recommendations. - Become a deep expert on the CommerceIQ platform — including its AI-powered automation and agentic AI capabilities — and guide customers in fully leveraging these tools to drive campaign performance at scale. - Manage and mentor a team of 1-2 direct reports, providing coaching, setting clear performance expectations, and fostering their professional growth. Qualifications - Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field - 5+ total years of professional work experience - 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role - Experience in managing ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand - Experience managing marketplaces search ad budgets in the multi-million dollar range - Well versed in Bid and Budget management, content optimization, and promotion planning - An analytical approach to problem-solving with advanced Excel skills - Project management experience and ability to anticipate and mitigate risks - Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies - Excellent presentation and communication skills including both oral and written. Benefits - The typical base pay range for this role across the US is USD: $122,400 - $150,000/per year. - This base pay range may be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. - Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. - Comprehensive medical, vision, and dental coverage - A 401(k)-retirement plan - Short & long-term disability insurance - Life insurance - Paid parental leave - Monthly reimbursements for gym, phone, and internet - 10+ paid company holidays in each calendar year, and unlimited PTO

Role Description The employees’ communicators manager is the editor-in-chief of Pulse, which was named one of the 10 best intranets by Nielson Norman Group in 2021. This role leverages Pulse to drive internal communications that keep employees informed and engaged regarding: - Company strategy - Priorities - Products/solutions - Performance/progress - Values - Culture - Major initiatives - Changes By partnering with colleagues across the company and applying creativity, this role adds depth and breadth to employee communications. You will inspire employees with stories of technology achievements driven by people and priorities across the globe, in a voice that is credible and relatable. You’ll apply your writing and editing skills to accommodate many other communication needs. Qualifications - Bachelor’s degree or equivalent plus 10+ years of communications or equivalent experience, preferably in a high-tech field - Excellent visual and written storytelling skills with the ability to synthesize and simplify complex engineering information into clear, compelling content - Strong proficiency with generative AI and other emerging communications technologies - Experience leading communications professionals and complex, cross-functional programs - Strong attention to detail - Ability to work under deadlines and handle multiple projects simultaneously - Outstanding PowerPoint skills with Photoshop experience desired - Technical proficiency to publish and manage the backend of the company’s SharePoint-based intranet - Self-starter with a strong work ethic who takes initiative and works independently - Good organizational, interpersonal, and project management skills - Preferred location is San Francisco Bay Area; but will consider anywhere in the U.S. Requirements - Set and execute a global employee communications strategy aligned with Keysight’s business priorities, values, and culture - Translate company strategy and key initiatives into clear narratives, campaigns, and calls to action - Lead communications for major enterprise priorities, transformations, organizational changes, and business milestones - Advise senior leaders on communications strategy and develop executive messages, presentations, talking points, and employee-facing materials - Lead the employee communications function, including editorial strategy, content standards, channel effectiveness, and day-to-day operations - Use AI, automation, and digital tools to increase the speed, scale, and effectiveness of communications - Create and oversee engaging communications in a range of formats, including written content, infographics, presentations, video, and other multimedia experiences - Strengthen coordination across employee, executive, external, business, and marketing communications - Build strong partnerships across Corporate Communications, Human Resources, Strategy, Marketing, Legal, business groups, and regional teams - Use employee feedback, channel data, and business outcomes to measure effectiveness and continuously improve communications Benefits - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) - Restricted Stock Units