Huron Consulting Group logo
Huron Consulting Group

Founded in 2002, Huron Consulting Group is a global management consulting company serving clients in the healthcare, life sciences, higher education, and commer

Director, Customer Success – Healthcare Insights

Location

Illinois

Posted

1 day ago

Salary

$150K - $200K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Customer Success – Healthcare Insights

Huron Consulting Group

• design, operationalize, and scale the Customer Success (CS) model for Huron’s Healthcare Insights portfolio • establish a cohesive, enterprise-ready CS framework that can be extended across adjacent products • define and operationalize a coordinated service structure, including: Base SaaS offerings (self-service model), Managed services, Buy-up / enhancement services • build, lead, and develop a high-performing CS Insights program • own and mature the Engagement Health program for monitoring and improving client outcomes • establish and scale a formal account management capability across Insights products • define the end-to-end customer lifecycle model • support the broader vision of a unified Healthcare Insights platform

Job Requirements

  • 10+ years in Customer Success, Account Management, or Client Delivery within SaaS, healthcare analytics, or consulting environments
  • Proven experience building or transforming Customer Success organizations or programs
  • Strong understanding of: SaaS operating models, Managed services (analytics or consulting), Enterprise healthcare environments
  • Demonstrated success in: Defining service offerings and CS Team structures, Implementing engagement health programs that deliver proven results, Leading cross-functional teams across product and delivery
  • Strong executive presence with ability to influence senior stakeholders
  • Authorized to work in the US, no sponsorship required
  • Ability to travel up to 20% as needed

Benefits

  • medical, dental and vision coverage
  • 401(k) plan with a generous employer match
  • employee stock purchase plan
  • generous Paid Time Off policy
  • paid parental leave and adoption assistance
  • Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops
  • ongoing programs recognizing major events in the lives of employees throughout the year

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