• Lead the Shared Services Team in answering questions related to guest messages. • Ensure all guest and partner messages are sent according to the knowledge center protocol. • Keep the knowledge center updated with new information as procedures and policies evolve. • Report inconsistencies to the Shared Services Team Leads and correct incorrect procedures. • Monitor reservations and abnormalities related to in-house guest issues, resolving them directly whenever possible without the need to involve the partner. • Serve as the decision-maker for exceptions to policies and goodwill gestures. • Monitor the Slack channel and Hospitable 24/7, or ensure someone is correctly responding to escalations around the clock — including overnight hours, weekends, and holidays. • Manage housekeeping schedules and ensure tasks are handled correctly and on time. • Communicate directly with OTA platforms and Hospitable when needed, escalating and finding alternative solutions when they are unhelpful or unresponsive. • Check that all automations are running correctly, and manually verify and correct workflows when they are not. • Ensure that OTA Revenue is distributed to each partner accordingly. • Prepare owner statements and send all revenue to the partners every month

• Identify and develop business opportunities to drive growth and market penetration. • Leverage your extensive network to acquire and manage relationships with Introducing Brokers (IBs) to increase client acquisition. • Develop and implement effective Go-to-market and Business Development strategies tailored to achieve company objectives. • Develop and implement effective Client Acquisitions and Retention strategies across multiple marketing channels. • Promote our multi-asset trading products, internal trading terminal, and MT5 platform to potential clients and partners. • Ensure all operations comply with local regulations and company policies. • Provide regular reports on market trends, business development activities, and performance metrics to senior management. • Build and manage a regional team as needed, fostering a high-performance culture.

• Identify and develop business opportunities within the Nigeria region to drive growth and market penetration. • Leverage your extensive network to acquire and manage relationships with Introducing Brokers (IBs) to increase client acquisition. • Develop and implement effective Go-to-market and Business Development strategies tailored to the Nigeria market to achieve company objectives. • Develop and implement effective Client Acquisitions and Retention strategies across multiple marketing channels. • Promote our multi-asset trading products, internal trading terminal, and MT5 platform to potential clients and partners. • Ensure all operations comply with local regulations and company policies. • Provide regular reports on market trends, business development activities, and performance metrics to senior management. • Build and manage a regional team as needed, fostering a high-performance culture.

• Identify and develop business opportunities to drive growth and market penetration. • Leverage your extensive network to acquire and manage relationships with Introducing Brokers (IBs) to increase client acquisition. • Develop and implement effective Go-to-market and Business Development strategies tailored to achieve company objectives. • Develop and implement effective Client Acquisitions and Retention strategies across multiple marketing channels. • Promote our multi-asset trading products, internal trading terminal, and MT5 platform to potential clients and partners. • Ensure all operations comply with local regulations and company policies. • Provide regular reports on market trends, business development activities, and performance metrics to senior management. • Build and manage a regional team as needed, fostering a high-performance culture.