• Provide effective leadership and management to the Retail Coverage Merchandiser/Lead Merchandiser team in your assigned geographic area. This includes interviewing and hiring candidates, onboarding and training new associates, managing performance and career development, handling conflict and personnel issues, and providing coaching and support. • Develop and maintain a strong understanding of the company’s business model, client and customer details and expectations, and the specific details of the work processes. • Spend a minimum of 50% of your time working in-store to ensure a thorough understanding of business and project requirements. • Manage assigned work to completion, on time, and with high-quality results. Review project details to verify schedules are accurate and achievable, and ensure supporting documentation is current and correct. • Assign work to the team and ensure that all jobs have the appropriate level of support. Monitor progress, audit work, answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all necessary materials, supplies, and equipment. • Understand and optimize selling effectiveness in assigned territories. Identify training needs, desired system and work process improvements, and maintain an effective balance of store set/surge work and retail store coverage. • Partner with store personnel and your team to achieve and maintain merchandising excellence. Discuss schedules and changes, meet goals and expectations, and build effective working relationships. Be proactive in alerting management to any unsafe acts or conditions to prevent injuries. • Ensure company policies are followed by directly managed associates. This includes proper maintenance of all company-owned equipment, accurate and timely expense reporting, and activity reporting within company guidelines. • Communicate retail territory responsibilities to the MEI admin team to ensure accuracy in the reporting systems. Effectively and accurately use technology, including MEI, to communicate retail priorities and coverage analyses, maintaining an effective feedback and measurement system.

• Provide effective leadership and management to the Retail Coverage Merchandiser/Lead Merchandiser team in your assigned geographic area. This includes interviewing and hiring candidates, onboarding and training new associates, managing performance and career development, handling conflict and personnel issues, and providing coaching and support. • Develop and maintain a strong understanding of the company’s business model, client and customer details and expectations, and the specific details of the work processes. • Spend a minimum of 50% of your time working in-store to ensure a thorough understanding of business and project requirements. • Manage assigned work to completion, on time, and with high-quality results. Review project details to verify schedules are accurate and achievable, and ensure supporting documentation is current and correct. • Assign work to the team and ensure that all jobs have the appropriate level of support. Monitor progress, audit work, answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all necessary materials, supplies, and equipment. • Understand and optimize selling effectiveness in assigned territories. Identify training needs, desired system and work process improvements, and maintain an effective balance of store set/surge work and retail store coverage. • Partner with store personnel and your team to achieve and maintain merchandising excellence. Discuss schedules and changes, meet goals and expectations, and build effective working relationships. Be proactive in alerting management to any unsafe acts or conditions to prevent injuries. • Ensure company policies are followed by directly managed associates. This includes proper maintenance of all company-owned equipment, accurate and timely expense reporting, and activity reporting within company guidelines. • Communicate retail territory responsibilities to the MEI admin team to ensure accuracy in the reporting systems. Effectively and accurately use technology, including MEI, to communicate retail priorities and coverage analyses, maintaining an effective feedback and measurement system. • Meet the physical requirements of the role as listed below. • Perform other duties as assigned.

Regional Escalation ManagerAt Milestone Systems, what you do matters—because our work helps humans, societies, and organizations feel safer.Ready to become the trusted leader behind our most critical customer situations?As Regional Escalation Manager, you will play a key role in protecting customer trust, strengthening partner relationships, and ensuring successful outcomes during high-impact technical and operational challenges. Your leadership will help customers navigate complex situations while driving continuous improvements across our products, services, and support organization. LocationWe are looking for a Regional Escalation Manager based in Brøndby, Denmark (hybrid). This role is part of our Global Technical Support organization and reports to the Global Escalation Manager. Role SummaryAs Regional Escalation Manager, you will own and lead business-critical customer and partner escalations across the EMEA region. Acting as the central point of coordination, you will bring together technical experts, engineers, customer-facing teams, and business leaders to drive issues to resolution while maintaining customer confidence throughout the process. You will work across functions and regions to manage risk, improve customer experiences, and ensure that lessons learned translate into long-term improvements for our business. What You Will Do - Lead complex customer and partner escalations from initial engagement through successful resolution and closure - Coordinate cross-functional teams across Technical Support, Engineering, Product Management, Customer Success, Sales, and Operations - Develop and execute escalation action plans that ensure accountability and timely resolution - Facilitate escalation reviews, war rooms, executive briefings, and stakeholder meetings - Provide proactive communication, status updates, and executive-level reporting throughout the escalation lifecycle - Assess technical severity, business impact, and customer risk to prioritize resources and actions - Conduct root cause reviews and drive corrective and preventive actions - Identify recurring trends and recommend improvements to products, processes, and customer experiences - Support major incident management activities and crisis response efforts when required - Build trusted relationships with customers, partners, distributors, and internal stakeholders What You Bring to the Team - Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or equivalent professional experience - 5+ years of experience in Technical Support, Escalation Management, Customer Success, Service Delivery, Incident Management, or related customer-facing roles - Proven experience managing complex customer escalations involving multiple technical and business stakeholders - Strong project management and stakeholder coordination skills - Excellent verbal and written communication skills, including executive-level communication - Experience working with enterprise customers, channel partners, distributors, or managed service providers - Strong analytical, problem-solving, and decision-making capabilities - Experience working with CRM, support ticketing, or service management platforms How You Will Make a Difference - You remain calm and focused in high-pressure situations - You build trust quickly and communicate with confidence - You balance customer advocacy with business priorities - You thrive in collaborative environments and bring people together around solutions - You take ownership and drive issues through to completion - You continuously look for opportunities to improve processes and customer experiences About the TeamYou will join our Global Technical Support organization, a team dedicated to helping customers and partners succeed with Milestone's technology solutions. We work across regions, functions, and time zones to resolve challenges, share knowledge, and continuously improve the customer experience. Collaboration, accountability, and a customer-first mindset are at the heart of everything we do. How We Support You - Individual development plans aligned with your career aspirations - Access to training, learning resources, and professional certifications - Flexible working arrangements and hybrid work opportunities - Supportive leadership and regular coaching - Opportunities to collaborate across regions and functions - Exposure to senior leaders and strategic business initiatives - Social activities and opportunities to connect with colleagues worldwide What We Offer - A highly visible role with significant business impact - Opportunities to work with strategic customers and partners across EMEA - Exposure to global leadership and cross-functional teams - Career growth opportunities within a global technology company - Competitive compensation and benefits package - A People First culture built on trust, inclusion, and collaboration Application ProcessWe are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential. We encourage interested candidates to apply as soon as possible by submitting their CV in English. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. We look forward to learning more about how you can contribute to Milestone Systems. About UsMilestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

Role Description This is a pro bono volunteer position. JerseySTEM is seeking Project Managers to help implement and execute transformational organization outcomes. The candidate will have experience in Project Management and availability to join teams meeting 3pm-6pm EST. - Attend the Standup of the team you will be supporting (weekly or daily sometime between 3pm and 6pm). - Create user stories to describe work items, with clear descriptions and acceptance criteria. - Prioritize stories for the backlog and keep the team organized and focused. - Monitor the health of the Kanban board. - Drafting SOPs (Scribe) for the team. - Onboard/Train New Joinees. - Off Boarding and reassign Tickets. - Triage Helpdesk tickets to relevant team member. - Drive open communication with team members. - Be the servant leader for the team members, assisting them when needed. - Identify opportunities for improvement and be “THE CHAMPION OF CHANGE”. Qualifications - Experience using Jira, Kanban. - Excellent communication, analytical, mentoring and problem-solving skills. - Minimum time commitment: 6 hours/week, for a minimum of 6 months. Requirements - Weekly meeting TBA.