Role Description Executar atendimentos via voz e chat em Espanhol, para uma marca renomada, oferecendo suporte completo em diferentes canais e lidando com uma variedade de demandas. Gerenciar com agilidade e organização as interações multilíngues, prezando pela qualidade do serviço, empatia e padronização dos processos. Qualifications - Necessário ter disponibilidade para o primeiro dia presencial na Zona Sul de São Paulo - Ter acima de 18 anos - Ensino Médio Completo - Homens possuir certificado de reservista - Desejável experiência com atendimento via voz - Fluência em Espanhol é imprescindível, tanto verbal quanto escrito Benefits - Assistência Médica (após 120 dias) - Assistência Odontológica - Seguro de Vida - Vale-refeição ou alimentação de R$ 18/dia - Vale-Transporte - Wellhub - Descontos OpenEnglish Company Description

Role Description Are you an experienced Personal Injury Demands Manager looking for an opportunity to lead a high-performing team while working remotely? The Ward Law Group is one of the fastest-growing plaintiff personal injury firms in the United States. We're seeking a bilingual (English/Spanish) leader to oversee our Demand Department, improve operational performance, coach team members, and help deliver outstanding results for our clients. If you thrive in a fast-paced environment, enjoy developing people, and have experience leading personal injury teams, we'd love to hear from you. Qualifications - Minimum of 3 years of management experience required - Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred - Experience managing teams in performance-driven environments with measurable productivity and quality standards - Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives - Strong leadership, organizational, and team development skills - Ability to analyze data, identify trends, and implement process improvements - Strong written and verbal communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Proficiency with case management systems, reporting tools, and Microsoft Office applications - Reliable attendance, professionalism, and accountability - Fluency in both English and Spanish required Requirements - 3+ years managing legal teams - Plaintiff personal injury experience - Experience leading performance-driven teams - Strong English and Spanish communication skills - Experience with Litify, Filevine, or similar case management software - Excellent coaching and leadership skills Benefits - Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year. - Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. - Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm. - Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. - Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

• Own the member journey and care coordination for high-acuity members • Manage transitions of care for members discharging from hospitals and other settings • Conduct medication reconciliations and monitor clinical status • Serve as the first clinical escalation point within the pod • Coordinate care across multiple disciplines

• Own the Member Journey and Care Coordination for High-Acuity Members • Serve as the primary care coordinator for an assigned panel of medically complex, high-risk Medicare Advantage members • Manage Transitions of Care and Hospital Discharge Coordination • Complete Medication Reconciliations and Clinical Monitoring • Escalate Clinical Concerns and Support APC Clinical Decision-Making • Facilitate Cross-Disciplinary Care Coordination Across the Pod • Support HEDIS, Quality, and Care Gap Closure • Manage Chronic Condition Care Pathways and Guideline-Directed Care Delivery • Document All Clinical Interactions Accurately and Timely in Athena