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Digital Marketing Virtual Assistant, Membership Administration, Customer Care & Support
Location
United States
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Digital Marketing Virtual Assistant, Membership Administration, Customer Care & Support
ClearDesk
• Manage the shared member inbox, responding warmly and promptly to enquiries and payment questions • Process new subscriptions and cancellations, and verify new member registrations and onboarding • Perform monthly database reconciliations across WooCommerce, MailerLite, and internal trackers • Clean up bounced, unsubscribed, or inactive accounts to keep records accurate • Prepare monthly Zoom links and Google Docs, and update member library links and passwords • Support program launches and monthly changeovers from start to finish • Maintain the company's Trello board so no operational task slips through the cracks • Build, test, and schedule daily Chi Flow emails and monthly email campaigns in MailerLite • Keep onboarding sequences, Free Class campaigns, and Mid-Month Talk flows updated and error-free • Keep email graphics, recordings, and program links fresh and accurate • Map out and schedule social media posts using Metricool, plus manual posting in Facebook Groups • Build eye-catching graphics in Canva using existing brand assets, and edit and publish Instagram Reels • Monitor Facebook Groups, Pages, and Instagram, answer direct messages, and support promotional campaigns • Upload monthly videos to YouTube using SEO best practices • Refresh copy, program landing pages, countdown timers, and app link pages on WordPress • Audit the website regularly to confirm all links remain active and correct
Job Requirements
- Proven experience managing a high-volume shared inbox and calendars
- Strong database and record management skills
- Exceptionally organized, with experience using task boards like Trello and building clear, documentable operating procedures
- Comfortable learning and navigating backend client systems such as WordPress dashboards, password updates, and file management in Google Drive
- Outstanding written English, with warmth, empathy, and professional clarity to handle delicate billing, subscription, and onboarding inquiries
- Enjoy collaborating and thriving in a remote team environment
- Willingness to work in a US time zone schedule
- Required technical setup: At least a 720p HD webcam, a noise-canceling headset, a primary internet connection of at least 25 Mbps, a backup laptop, backup internet device, a backup power source, a main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM, a backup computer with at least Intel Core i3 and 4 GB RAM
Benefits
- We pay you fairly and on time
- We provide prepaid HMO coverage for your peace of mind
- We help you grow with tools, training, and honest feedback
- We celebrate your wins
- And above all, we actually care
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