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Capsule

Turn every employee into an on-brand video editor. Powered by motion graphics from your creative team.

Strategic Accounts Director

DirectorDirectorFull TimeRemoteLeadTeam 1-10Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$140K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

Strategic Accounts Director

Capsule

• Own a portfolio of our largest enterprise accounts on the commercial side, end to end. Build the account plan, drive land-and-expand across departments, and turn single-team adoption into enterprise-wide commitments. • Learn each account’s org chart, use cases, and roadmap well enough to know exactly where Capsule should go next, and then go land it. • Pick up the subtle signal in a call or a message and know the one question to ask to surface the opportunity nobody else connected. Most of the best expansion is hiding in plain sight. • Build the VP- and C-level relationships that make video a strategic bet instead of a line item, so a champion inside the account is pulling Capsule deeper. • Lean on Customer Success for adoption and health while you own the commercial story, and be the technically-dangerous resource when an integration opens the next phase of growth.

Job Requirements

  • Have 5+ years in enterprise account management, strategic sales, or an expansion / account-director role. You’ve owned existing customers and grown them, not just chased net-new, and you’ve got the track record to prove it
  • Are outcomes-obsessed? You work backwards from what the customer is trying to achieve, not from a playbook, and you know the next move without needing one
  • Lead with value by default. You never ask before giving. “Can we hop on a call?” isn’t your move; “I built you a thing you’ll want to see, got 10 minutes?” is
  • Sweat the details and the hospitality. You know the difference between sending a customer a deck and sending one that makes your champion look like a legend in their own org, and you can say why it matters
  • Are AI-native. You don’t just use AI, you build with it (skills, automations, agents other people rely on), and you have a point of view on how it rewires post-sales
  • Are product-fluent enough to double as a PM. You’ll learn Capsule cold, spar with engineering and product, and call BS on a bad answer, whether it comes from an LLM or a teammate
  • Run like an operator. You instrument everything (NRR, expansion ARR, time-to-first-value, champion engagement) and use the data to drive action, not to fill a dashboard
  • Bring the executive presence to hold a room with a VP or CMO, and a bias to action in a role with no finished playbook

Benefits

  • Generous equity package at a fast-growing early-stage startup backed by some of the best investors in the world
  • Fully remote position in the United States, with periodic travel to key customers and team offsites
  • A brand-new, high-visibility role you get to define and the accounts that define our enterprise story
  • Direct access to leadership and real influence on how we build the expansion motion
  • A product that’s shipping fast and that customers love

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