Software Engineer VMS Integrations & AI Services Are you eager to be at the forefront of innovation within Milestone’s cutting-edge Video Management System? Are you passionate about building production-grade software that connects AI services with real-world video management workflows? Do you enjoy working across desktop clients, web interfaces, backend APIs, integrations, and operator-facing features? If so, we want you to join our innovative team. Location: Copenhagen, Denmark (Hybrid) – or Madrid office. Remote options available for the right profile. About the Role We are looking for a Software Engineer – VMS Integrations & AI Services to lead the development of the integration between our VLM-as-a-service platform and Milestone XProtect, while also helping us build an open, flexible integration layer for other Video Management Systems. In this role, you will help bring our VLM capabilities into the daily workflows of security operators – designing and implementing integrations that are easy to use, easy to deploy, and valuable in real operational environments. You will work on XProtect Smart Client integrations, web components, backend APIs, and production services that allow operators to interact with VLM results, investigate events, retrieve insights, and use AI assistance as part of their existing VMS experience. This is a role for an engineer who can drive projects end to end: understand the problem, design the technical solution, implement it, test it, deploy it, monitor it, support it, and improve it based on feedback from users and customers. You will also contribute to Level 2 support activities, helping diagnose complex customer or deployment issues, supporting production incidents, and turning learnings into better product, tooling, documentation, and automation. What You Will Do - XProtect Integration Development: Lead the development of the integration between our VLM-as-a-service platform and Milestone XProtect, including Smart Client workflows, backend integration points, and operator-facing features. - Smart Client & Operator Experience: Build features that support the daily needs of security operators, helping them access AI-generated insights, search video content, understand events, and interact with VLM results directly from their VMS environment. - Open Platform Integration Layer: Design the integration to be modular, extensible, and easy to adapt to other VMS platforms beyond XProtect. - Backend API Development: Develop and maintain backend APIs and services, primarily using Python, to connect VMS environments with our VLM service securely and reliably. - .NET Development: Build and maintain .NET-based components, including integrations, plugins, client-side extensions, service components, or tooling required for XProtect and Windows-based environments. - End-to-End Delivery: Own features from requirements and technical design through implementation, testing, deployment, monitoring, and production support. - Testing & Validation: Create and execute automated and manual tests covering integration behavior, API reliability, performance, edge cases, deployment scenarios, and operator workflows. - L2 Support & Documentation: Provide Level 2 support for production deployments, create technical documentation, integration guides, and troubleshooting material to make the solution easier to operate. What You Bring to the Team Technical Skills - Strong proficiency in .NET / C# for production software development, including integrations, plugins, desktop-client extensions, and Windows services. - Develop using new AI tool stacks (e.g. Claude, Codex) to accelerate time to release. - Full stack experience with Python for APIs, automation services and web development using frontend technologies such as TypeScript, React, or Angular. - Demonstrated ability to design and implement REST APIs, service-to-service integrations, and secure API communication. - Understanding of authentication and authorization concepts, including API keys, tokens, OAuth-style flows, and certificates. - Cloud experience with AWS, GCP or Azure, including deploying, operating and troubleshooting production services, APIs, and/or integrations to cloud services. - Familiarity with containerization (Docker), CI/CD pipelines (GitHub Actions, Azure DevOps, etc.), and observability practices (logging, metrics, tracing). - Knowledge of video management systems, surveillance workflows, or VMS operator applications is a strong plus. Experience with Milestone XProtect or MIP SDK is highly relevant. - Familiarity with AI inference services, VLMs, LLMs, or video analytics is a plus; deep model development experience is not required. Experience - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. - 6+ years of hands-on software engineering experience, with strong .NET / C# production experience. - Track record of delivering production software end to end – from design and implementation through release and support. - Experience building backend APIs, integration services, or distributed systems. - Experience working in Agile environments with a focus on continuous delivery and production quality. - Experience in L2/L3 production support, incident analysis, or customer troubleshooting. - Background in enterprise customer integrations, partner SDKs, or platform ecosystems is a plus. How You Will Make a Difference You are pragmatic, autonomous, and delivery-oriented. You take ownership of ambiguous technical problems and turn them into robust, production-ready software. You understand real user workflows, not just isolated services, and you care about the experience of the security operators who rely on the tools you build. About the Team You will join Hafnia, a team of about 35 fantastic colleagues within Milestone, a fast-growing, international group that spans engineering, go-to-market, community, product, compliance, design, and strategy. We operate as an autonomous product team, share an entrepreneurial mindset, and firmly believe we can cover new grounds to the benefit of the world. Trust, collaboration, and flexibility are our foundations. Our mission is to build a suite of services with responsible data at its core – leveraging compliant, high-quality, and ethically sourced data. We build key technology and AI partnerships and continuously listen to our users to adjust our roadmap. How we support you: - Individual development plans aligned with your career goals - Access to training, learning resources, and certifications - Flexible working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and cross-regional collaboration - Daily meals, snacks, and beverages in our canteen; company bikes, gym, massages, and Friday gatherings - Monthly company events for team bonding and enjoyment Ready to Apply? We would like to receive your pictureless CV in English; a short custom summary may be integrated into your resume. If you have any questions, you are very welcome to contact Fulgencio Navarro – Senior Platform Engineering Manager – Phone: +34 662 024 273 We would like you to start as soon as possible, and we will hire on an ongoing basis as we interview candidates. Join us in shaping the future of computer vision through engineering and innovation. Let’s build products, services and your career in a meaningful way together! About us Hafnia is a team within Milestone, an international company with development sites in Denmark, Bulgaria, Spain and offices all over the world. We are technology driven as we are developing and maintaining one of the most advanced video management software in the world. Innovation is not only important for us. It is a part of our DNA just as responsible use of technology which we actively support. We believe in trust, mutual respect, a healthy work life balance and room for all voices to be acknowledged. As such, we expect you to engage, speak up, and make a difference for your team, our customers, and yourself. Read more at www.milestonesys.com or hafnia.milestonesys.com for Hafnia specific information.