• Manage the VP's calendar, communications, and daily operating rhythm with foresight • Plan and book multi-leg domestic and international travel (estimate 1 trip/month) • Act as a trusted liaison to senior leaders, investors, and cross-functional partners • Own expenses, team meeting agendas, action item tracking, and coordination • Lead planning and execution of team onsites, offsites, and executive events • Take on high-impact, time-sensitive projects across the org • Champion Samsara's operating principles and model them every day.

• Manage 25-30 member relationships, and participates in account planning with Gartner Leadership Client Managers and Account Executives. • Assist members to achieve their Mission Critical Priorities by leveraging the appropriate Gartner assets • Leverage subject matter expertise to create service solutions for the members and multi-member accounts. • Define and deliver innovative solutions by assessing member needs and developing a customized engagement plan in accordance with overall product strategy and deliverables. • Define and conduct on-site briefings for clients at their location in support of key initiatives. • Participate in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review and renewal. • Responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development and value demonstration activities. • Host and/or participate in periodic onsite member activities, including workshops, research analyst visits (where appropriate), round tables and webinars (in collaboration with Gartner Research).

• Participate in planning activities for projects, processes, and management systems. • Implement, monitor, and deliver results in accordance with the strategic plan. • Map processes by conducting data collection, design and redesign, and analytically identify problems and opportunities. • Identify opportunities for improvement, developing new policies, processes and procedures. • Monitor activities, identify deviations, and implement improvement actions and productivity gains. • Build and maintain client relationships, fostering trust to ensure long-term engagement. • Prepare reports and performance indicator statements. • Prepare technical reports, assessments, minutes and related operational documents. • Develop, prepare and present reports and projects in meetings, seminars and training activities. • Stay current on business management topics, HR, taxation, occupational health and safety, environmental issues, economics, politics and market trends.

Role Description Make a real difference to people when they need it most. Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support. This is a role where listening is just as important as problem-solving. - Speaking with customers by phone and email (inbound & outbound) to really understand their situation - Having honest, supportive conversations about finances — including income & expenditure reviews - Agreeing realistic, sustainable payment plans that help customers get back on track - Reducing worry and building trust through calm, clear communication - Identifying vulnerability, signposting to advice services, and ensuring fair outcomes - Getting it right first time by working compliantly and delivering great customer experiences Qualifications - A people person who is friendly, approachable, and committed to delivering outstanding customer service - Someone who genuinely cares about helping customers and making a positive difference - A team player who thrives in a supportive, collaborative environment - Naturally proactive, curious, and solution-focused - Experience in an Arrears or Collections role - Previous experience supporting vulnerable customers in a regulated environment Benefits - 30 days holiday entitlement plus bank holidays (From Day 1) - Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice) - Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases - Company Paid Private Medical Insurance (benefit in kind) - Group Life Assurance - Group Income Protection - Discretionary Annual Pay Review - Discretionary Annual Bonus Scheme - Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones. - Free Flu Vaccinations, Eye Tests and employer contribution towards glasses - Recognition Scheme - Free Mortgage Advice and Support - Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program - Everest Funeral Concierge - Free Bereavement and Probate Advice and Support - Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 - Paid eye tests and employer contribution towards spectacles specifically for VDU use. - Enhanced parental leave - You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free! - Technology Buying Scheme - Discounted Gym Memberships - Taste Card / Coffee Club Membership - Charitable Payroll Giving - Cycle to work Scheme (Salary Sacrifice)