• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber). • Triage and assign incoming service calls by urgency, technician skill match, and location. • Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs. • Communicate accurate ETAs to customers and proactively update them on schedule changes. • Handle same-day schedule conflicts and emergency/overflow dispatch. • Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR. • Escalate recurring scheduling bottlenecks to the PM/Office Manager.

• Load Management: Schedule, dispatch, and coordinate truck movements to ensure timely port pickups and deliveries. • Real-Time Tracking: Monitor driver activity via GPS and ELD systems; proactively address delays caused by traffic, weather, or port congestion. • Communication Hub: Act as the primary point of contact for drivers, brokers, and customers, managing high volumes of calls and emails with professionalism. • Problem Solving: Quickly resolve on-the-ground issues such as port delays or mechanical challenges with minimal supervision. • Documentation: Maintain accurate records in TMS platforms, manage Bills of Lading (BOLs), and ensure all port documentation is compliant. • Resource Optimization: Reduce deadhead miles and maximize Hours of Service (HOS) to improve efficiency and profitability.

Role Description Sentara Health is currently recruiting for a Dispatcher to join their team in VA Beach, VA! This role is PRN, night shift hours. - Receives and processes requests for non-emergency and emergency transportation services. - Utilizes a computer aided dispatching system to enter call information and dispatch calls. - Receives requests for service via phone, fax, and computer applications. - Accurately records requests and responds to referral sources with honest information regarding service capabilities and anticipated response information. - Uses radio and computerized communications equipment and maintains records. Qualifications - HS Diploma Requirements - Less than 1 year call center experience Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

• Assists Transportation Providers with transportation-related questions and concerns. • Manages scheduling tasks, including modifying and canceling reservations per provider requests. • Documents and investigates complaints or incidents, ensuring detailed records are maintained. • Responds to provider concerns and refers unresolved grievances for further review. • Ensures accurate entry of trip-related data. • Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips. • Answers the Transportation Provider call line with professionalism and courtesy. • Participates in required meetings and other assigned duties or projects.