Role Description Join our team as a Bilingual Motor Damage FNOL Agent, managing motor damage claims from first notification through to resolution while delivering excellent customer service and supporting successful recoveries. - First point of contact for motor damage incidents. - Ensure claims are handled efficiently, accurately, and with a strong focus on customer service. - Manage the end-to-end processing of First Notification of Loss (FNOL) claims. - Record incidents promptly and obtain relevant documentation. - Direct claims to the appropriate handler or insurance provider. - Investigate and process damage claims, establish liability, and coordinate third-party recoveries. - Prepare documentation to support the recovery of damage costs. - Liaise with stakeholders including rental locations, insurance providers, maintenance teams, damage collectors, and customers. - Maintain accurate records within internal systems. - Ensure claims are opened within agreed timescales. - Respond to customer enquiries and gather additional information as required. - Ensure corporate standards and procedures are consistently followed. - Deliver a positive customer experience while supporting the efficient recovery and resolution of motor damage claims. Qualifications - Customer Service Focus: Strong commitment to delivering a professional and responsive service to customers, colleagues, and stakeholders. - Administrative Experience: Previous experience working in an office or administrative environment is advantageous. - Language Proficiency: Ideally fluent in Italian, but candidates fluent in Spanish, French, German, or Dutch will also be considered. - Systems Knowledge: Experience using claims or business management systems is desirable. - Communication Skills: Excellent written and verbal communication skills, with the ability to engage confidently with customers, management, and external partners. - Attention to Detail: Ability to maintain high levels of accuracy when processing claims, recording data, and handling documentation. - Organisation & Self-Management: Highly organised and self-motivated, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment. - Problem Solving & Decision Making: Ability to analyse information, make informed decisions, and progress claims efficiently. - Teamwork & Relationship Building: Proven ability to work collaboratively as part of a team while building positive working relationships across different departments. Benefits - Bike to Work Scheme - Tax Saver Travel Scheme - Discounted onsite Gym Membership (Dublin 4) - Discounted onsite Montessori (Dublin 4) - EAP – Employee Assistance Programme - Life Cover - PHI – Permanent Health Insurance - Exams & Professional Membership Fees - Professional and personal development opportunities