International technical and creative services provider to the global video games industry and beyond.
Player Engagement Agent – German/English
Location
Poland
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Player Engagement Agent – German/English
Keywords Studios
• Serve as the essential link between clients and the gaming community. • Investigate and deliver prompt, quality responses to players' questions. • Provide valuable feedback to developers. • Participate in valuable training sessions to enhance skills and knowledge. • Manage time effectively to meet players' needs. • Assist internal teams with project-related requests. • Deliver excellent customer support to players. • Maintain accurate and detailed reports to keep processes streamlined.
Job Requirements
- Mastery in C1-C2 level German proficiency, English at B2 level or higher
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing player concerns proactively.
- Basic troubleshooting skills to assist players with technical challenges.
- Availability for full-time work, including weekends (Saturday and Sunday).
- Previous Customer Service experience (remote or on-site/retail) is a plus.
- Knowledge of community platforms (e.g. Discord, Slack) is an asset.
- Passion about video games is a plus.
Benefits
- Remote work with all necessary equipment provided
- Private medical care option
- My Benefit system
- Multisport card
- Subsidy for glasses
- Employee Assistance Program with personal, legal, and financial counselling services.
- Professional development opportunities (e.g. online learning platform, training sessions)
- Employee referral program
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