• Build and maintain relationships with prospective and existing investors through phone calls, email, and virtual meetings. • Manage investor pipelines and ensure timely follow-up throughout the investor lifecycle. • Represent clients professionally while communicating investment opportunities and company updates. • Support capital raising initiatives by engaging qualified prospective investors and scheduling meetings. • Utilize our proprietary investor management platform to track activity, manage communications, and maintain accurate records. • Coordinate investor onboarding and assist with documentation throughout the investment process. • Collaborate closely with your assigned client and the InvestorOps leadership team to execute fundraising strategies. • Meet individual performance goals and KPIs related to investor engagement, pipeline management, and capital raising activity. • Continuously develop your knowledge of private capital markets, fundraising strategies, and investor communications.

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff • Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work • Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce • Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom • Support identity and access management workflows, including provisioning, SSO configurations, and access reviews • Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team • Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed • Participate in and contribute to IT application rollouts and cross-functional technology projects • Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency • Maintain accurate, high-quality technical documentation for processes, systems, and projects • Contribute to the IT knowledge base to support team scalability and end-user self-service • Provide end-user training on tools and processes to promote technology fluency across the organization

• Deliver top-notch customer experiences over phone, email, or any other channel • Deliver friendly, helpful, and professional support to customers • Schedule appointments and remind customers about upcoming service needs • Manage workload and juggle priorities with ease • Follow up on inquiries and proactively solve issues • Keep customer records up to date and handle confidential info • Collaborate with dealerships to ensure seamless communication and customer service • Conduct outbound calls to proactively reach customers and help drive business to dealerships • Handle inbound inquiries, assist customers with booking appointments

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English. • To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service • Providing management with regular updates regarding project status and metrics concerning enquiries • Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits