• Increase Thryv’s penetration to the existing client base • Increase client engagement with existing software clients • Grow the SaaS client base through new sales • Call on existing clients to nurture and grow relationships • Identify and pursue new client opportunities • Meet a predetermined sales quota • Engage with clients face-to-face approximately 50% of the time • Identify and secure new SaaS clients by leveraging self-generated prospecting • Execute all defined operational processes and requirements with excellence • Participate in sales meetings, call calibrations, and training as needed.

• Responsible for increasing Thryv’s penetration to the existing client base • Increase client engagement with existing software clients • Grow the SaaS client base through new sales • Call on existing clients to nurture and grow relationships • Identify and secure new SaaS clients by leveraging self-generated prospecting • Execute all defined operational processes and requirements with excellence • Participate in sales meetings, call calibrations, and training as needed

Role Description This position is responsible for contacting and calling on all existing and potential customers in the representative’s assigned geographical territory and performing related assignments for the purpose of selling and servicing our products and services. - Manage time effectively to assure that all potential customers and all buying accounts are called on with appropriate efficiency, including site visits at least quarterly with top 25% of account base. - Achieve a high level of sales efficiencies by continually identifying and exploiting profitable sales opportunities. - Optimize sales results by establishing prioritization of the customer base and building relationships that position us to receive the customer’s first call when they are sourcing raw materials. - Focus on accounts that will provide the greatest growth and disengage from sales and services which do not fit the company’s focus or profitability objectives. - Achieve and maintain a high level of responsiveness and follow-up to customer needs. - Develop and maintain a high level of product knowledge by attending supplier and internal product training sessions, joint travel with principals, and researching products by reviewing internal and external product information. - Achieve a level of sales and product expertise to gain the ability to solve problems for the customer base, thereby increasing value to the customer. - Establish relationships throughout the customers in the territory to ensure that we are optimizing our knowledge of their needs and their decision-making process. - Provide written reports of the highlights of all sales calls via Supplier Highlight Reports with emphasis on significant information as it relates to new or lost business, pricing changes, usage rates, and strategies by competition. - Participate with Vice President of Sales in developing goals and short-term targets to increase sales volume with each customer and in developing and implementing sales strategies to accomplish them profitably. - Prospect, establish, document, pursue, and close new business opportunities. - Schedule and make joint sales calls with supplier company personnel on key customers to introduce new products and discuss existing products resulting in increased sales. - Consistently monitor and follow up on sales leads from associates, trade publications, verbal, and all other referral sources relative to new sales potential. - As requested, recommend pricing levels at accounts and document new price requests. - Notify accounts of impactful price changes and when needed negotiate with them to secure and gain market share. - Manage the administrative functions and responsibilities of the job to comply with all company practices, policies, and procedures, including submitting variance reports, mileage reports, expense reports, and updates to Monthly Highlights on time. - Support the company’s goals to improve customer satisfaction, reduce rework, and improve profitability. - Establish, develop, and sustain effective relationships with associates within the company. Qualifications - Bachelor’s degree (chemistry preferred) from an accredited four-year college/university. - 5 or more years field sales experience. - Industry experience preferred. - Demonstrated ability to work as a team member. - High moral and business ethics orientation.

• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, take the initiative to provide the best practices on the use of Relativity